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Forum Discussion
Offline Items? How do I remove/remediate them?
I'm on 1Password for Windows 8.10.8 (81008024) and I'm seeing a new section "Offline Items" and a Cloud with a cross through it...
The Windows app says "Sync offline items".
The extension says "Finish signing in".
The items in the Offline Items however seem to be old deleted items? When right clicking multiple, the only options are:
When right clicking a single item:
So what am I supposed to with them?
The log is littered with
...
INFO 2023-06-15T07:23:44.160 tokio-runtime-worker(ThreadId(7)) [status:op-app\src\app\backend\updater.rs:250] No Beta updates found for 81008024
INFO 2023-06-15T07:23:47.346 tokio-runtime-worker(ThreadId(3)) [1P:native-messaging\op-native-core-integration\src\lib.rs:361] Extension connecting.
INFO 2023-06-15T07:23:47.346 tokio-runtime-worker(ThreadId(3)) [1P:native-messaging\op-native-core-integration\src\lib.rs:363] Extension connection accepted.
INFO 2023-06-15T07:24:43.850 tokio-runtime-worker(ThreadId(14)) [status:op-app\src\app\backend\updater.rs:250] No Beta updates found for 81008024
WARN 2023-06-15T07:26:38.195 invocation_loop(ThreadId(24)) [1P:op-app\src\app\backend\item_action.rs:1177] Tried to delete an already deleted item.
WARN 2023-06-15T07:26:38.195 invocation_loop(ThreadId(24)) [1P:op-app\src\app\backend\item_action.rs:1177] Tried to delete an already deleted item.
WARN 2023-06-15T07:26:38.195 invocation_loop(ThreadId(24)) [1P:op-app\src\app\backend\item_action.rs:1177] Tried to delete an already deleted item.
WARN 2023-06-15T07:26:38.195 invocation_loop(ThreadId(24)) [1P:op-app\src\app\backend\item_action.rs:1177] Tried to delete an already deleted item.
...
Regards,
Jake
1Password Version: 8.10.8
Extension Version: 2.11.0
OS Version: Windows
Browser:_ Chrome
I had four offline items... I was essentially told to fully sign out and close the device app that had the hanging items. Signing out was not so obvious...
1 Open and unlock the app.
2 Click your account or collection at the top of the sidebar and choose Manage Accounts.
3 Click the account you want to sign out of, then click ∞ > Sign Out.
To sign out of a locked account, click : > Sign Out.
Once I followed those instruction and signed in again, the database was cleared and everything was fixed and as normal. Sorted!![#ZMW-87755-645]
I have the same issue as well. Appreciate the help.
- 1P_Tommy
Moderator
You're welcome.
1P_Tommy looks like the steps provided in email worked for me. Thanks!
- 1P_Tommy
@okonovalov
It also looks like one of my colleagues replied to you. Please check your email when you have a chance.
- 1P_Tommy
@jnowak2002
On behalf of the team you're welcome.
- 1P_Tommy
@keithharper
It looks like one of my colleagues replied to you a bit earlier this morning. Please check your email when you have a chance.
ref: IDK-19672-255
1P_Dave Solved fairly easily. Thanks to you and the support team
Jeff
I am experiencing this same issue and followed the steps to email a diagnostic. I have not received a reply so I cannot post the support ID. Hoping help is on the way, this is a "little" issue that has grown in its annoyance after several weeks of daily reminders of the single offline item I have. I wish I could just delete it from 1Password for Mac.
