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Forum Discussion
Offline Items? How do I remove/remediate them?
I'm on 1Password for Windows 8.10.8 (81008024) and I'm seeing a new section "Offline Items" and a Cloud with a cross through it...
The Windows app says "Sync offline items".
The extension says "Finish signing in".
The items in the Offline Items however seem to be old deleted items? When right clicking multiple, the only options are:
When right clicking a single item:
So what am I supposed to with them?
The log is littered with
...
INFO 2023-06-15T07:23:44.160 tokio-runtime-worker(ThreadId(7)) [status:op-app\src\app\backend\updater.rs:250] No Beta updates found for 81008024
INFO 2023-06-15T07:23:47.346 tokio-runtime-worker(ThreadId(3)) [1P:native-messaging\op-native-core-integration\src\lib.rs:361] Extension connecting.
INFO 2023-06-15T07:23:47.346 tokio-runtime-worker(ThreadId(3)) [1P:native-messaging\op-native-core-integration\src\lib.rs:363] Extension connection accepted.
INFO 2023-06-15T07:24:43.850 tokio-runtime-worker(ThreadId(14)) [status:op-app\src\app\backend\updater.rs:250] No Beta updates found for 81008024
WARN 2023-06-15T07:26:38.195 invocation_loop(ThreadId(24)) [1P:op-app\src\app\backend\item_action.rs:1177] Tried to delete an already deleted item.
WARN 2023-06-15T07:26:38.195 invocation_loop(ThreadId(24)) [1P:op-app\src\app\backend\item_action.rs:1177] Tried to delete an already deleted item.
WARN 2023-06-15T07:26:38.195 invocation_loop(ThreadId(24)) [1P:op-app\src\app\backend\item_action.rs:1177] Tried to delete an already deleted item.
WARN 2023-06-15T07:26:38.195 invocation_loop(ThreadId(24)) [1P:op-app\src\app\backend\item_action.rs:1177] Tried to delete an already deleted item.
...
Regards,
Jake
1Password Version: 8.10.8
Extension Version: 2.11.0
OS Version: Windows
Browser:_ Chrome
I only have 2 items, but it's irritating none the less. Looking forward to hearing back from someone.
[#UVV-64551-699]
- 1P_Dave
Moderator
@jnowak2002
Thanks for posting the Support ID. One of my colleagues will reach out to you soon via email to help you resolve the situation.
-Dave
ref: LDB-86873-555
Similar issues, but 676 items listed in offline, glancing through some of which would have been deleted or archived, but others still active (and accessible on other devices (currently only affecting my Windows, not my Android, haven't asked the other family members if they're having issues with their iPhones). Submitted diagnostic report and BitBot sent me the Support ID below. Thanks for the assistance!
[#LDB-86873-555]
Jeff
- 1P_Dave
Our team can help you with the issue on both devices. Let's start with the Mac. I'd like to ask you to create a diagnostics report from your Mac:
Sending Diagnostics Reports (Mac)
Attach the diagnostics to an email message addressed to
support+forum@1password.com.With your email please include:
- A link to this thread: https://1password.community/discussion/comment/691024/#Comment_691024
- Your forum username:
Timidfriendly - Please do not post your diagnostic report to the forum. This is for your privacy and security.
Please send the entire file.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave
I also have this on Mac (OS 13.4.1) with 1Password 8.10.9. There is one offline item. I can't delete it or resolve it.
I also have a different item on iOS (16.5.1) giving this problem with 1Password 8.10.8
- 1P_Dave
@FerrellMoultrie
Thank you for posting the Support ID. I see that the team was able to review your diagnostics report and provide a solution for your situation. If you do have any other issues then please reply to their last email.
-Dave
ref: KAF-72398-998
- 1P_Dave
I recommend that you send a diagnostics report to
support+forum@1Password.comso that the team can take a look at the cause of the offline items on your device and advise appropriately.@9Halcyon
I'm happy that the team was able to help and that you're up and running again. 😊
-Dave
