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Forum Discussion
ShadowXVII
2 years agoNew Contributor
Offline Items? How do I remove/remediate them?
I'm on 1Password for Windows 8.10.8 (81008024) and I'm seeing a new section "Offline Items" and a Cloud with a cross through it...
The Windows app says "Sync offline items".
The extension says "Finish signing in".
The items in the Offline Items however seem to be old deleted items? When right clicking multiple, the only options are:
When right clicking a single item:
So what am I supposed to with them?
The log is littered with
...
INFO 2023-06-15T07:23:44.160 tokio-runtime-worker(ThreadId(7)) [status:op-app\src\app\backend\updater.rs:250] No Beta updates found for 81008024
INFO 2023-06-15T07:23:47.346 tokio-runtime-worker(ThreadId(3)) [1P:native-messaging\op-native-core-integration\src\lib.rs:361] Extension connecting.
INFO 2023-06-15T07:23:47.346 tokio-runtime-worker(ThreadId(3)) [1P:native-messaging\op-native-core-integration\src\lib.rs:363] Extension connection accepted.
INFO 2023-06-15T07:24:43.850 tokio-runtime-worker(ThreadId(14)) [status:op-app\src\app\backend\updater.rs:250] No Beta updates found for 81008024
WARN 2023-06-15T07:26:38.195 invocation_loop(ThreadId(24)) [1P:op-app\src\app\backend\item_action.rs:1177] Tried to delete an already deleted item.
WARN 2023-06-15T07:26:38.195 invocation_loop(ThreadId(24)) [1P:op-app\src\app\backend\item_action.rs:1177] Tried to delete an already deleted item.
WARN 2023-06-15T07:26:38.195 invocation_loop(ThreadId(24)) [1P:op-app\src\app\backend\item_action.rs:1177] Tried to delete an already deleted item.
WARN 2023-06-15T07:26:38.195 invocation_loop(ThreadId(24)) [1P:op-app\src\app\backend\item_action.rs:1177] Tried to delete an already deleted item.
...
Regards,
Jake
1Password Version: 8.10.8
Extension Version: 2.11.0
OS Version: Windows
Browser:_ Chrome
- 1P_Dave
Moderator
I'm happy that you were able to resolve the issue. π
-Dave
- Former Member
Thank you @paulmeeks21
solved my issue too - 1P_Tommy
Moderator
As a general precaution because you're working with your secrets I highly recommend ensuring all your data is on 1Password.com before a sign out/in. I would not want someone to lose data. I take these same precautions myself when working with my data.
- Former Member
Thanks @paulmeeks21, I hadn't seen those specific steps yet, and that cleared my offline items as well. Hopefully those steps will become easier to find by the next time needed (hint to 1P dev team)!
- Former Member
I'm having the "offline items" issue in 1Password 8.10.9 on my Mac (OS 13.4.1c). I'll email the diagnostics etc. as discussed in this thread.
I've been given support ID [#WLC-76377-944]
- 1P_Tommy
Moderator
@FerrellMoultrie
Sounds like you'll want to check your notification settings in the link below and under the posts section.
- Former Member
Previous problem (offline items) resolved by message here. Unfortunately, now I can't find a way to avoid receiving every post that everyone else makes needing this help. I don't want to turn off notifications for all topics, just for THIS topic. Help! How can I do this?
- 1P_Tommy
Moderator
Looks like one of my colleagues is about to reply. Please check your email periodically over the next bit. You should find a reply soon.
ref: IEI-95633-711
- ementatNew Contributor
Hi,
Have the same problem - now I have one offline item.
For your reference, this is your support ID:
[#IEI-95633-711]
Dmitry
- 1P_Tommy
Moderator
Thanks for sharing @paulmeeks21
--
et al. (others who find this)
As a general precaution because you're working with your secrets I highly recommend ensuring all your data is on 1Password.com before a sign out/in. I would not want someone to lose data. I take these same precautions myself when working with my data.