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ShadowXVII's avatar
ShadowXVII
New Contributor
2 years ago

Offline Items? How do I remove/remediate them?

I'm on 1Password for Windows 8.10.8 (81008024) and I'm seeing a new section "Offline Items" and a Cloud with a cross through it...

The Windows app says "Sync offline items".

The extension says "Finish signing in".

The items in the Offline Items however seem to be old deleted items? When right clicking multiple, the only options are:

When right clicking a single item:

So what am I supposed to with them?

The log is littered with


...
INFO 2023-06-15T07:23:44.160 tokio-runtime-worker(ThreadId(7)) [status:op-app\src\app\backend\updater.rs:250] No Beta updates found for 81008024
INFO 2023-06-15T07:23:47.346 tokio-runtime-worker(ThreadId(3)) [1P:native-messaging\op-native-core-integration\src\lib.rs:361] Extension connecting.
INFO 2023-06-15T07:23:47.346 tokio-runtime-worker(ThreadId(3)) [1P:native-messaging\op-native-core-integration\src\lib.rs:363] Extension connection accepted.
INFO 2023-06-15T07:24:43.850 tokio-runtime-worker(ThreadId(14)) [status:op-app\src\app\backend\updater.rs:250] No Beta updates found for 81008024
WARN 2023-06-15T07:26:38.195 invocation_loop(ThreadId(24)) [1P:op-app\src\app\backend\item_action.rs:1177] Tried to delete an already deleted item.
WARN 2023-06-15T07:26:38.195 invocation_loop(ThreadId(24)) [1P:op-app\src\app\backend\item_action.rs:1177] Tried to delete an already deleted item.
WARN 2023-06-15T07:26:38.195 invocation_loop(ThreadId(24)) [1P:op-app\src\app\backend\item_action.rs:1177] Tried to delete an already deleted item.
WARN 2023-06-15T07:26:38.195 invocation_loop(ThreadId(24)) [1P:op-app\src\app\backend\item_action.rs:1177] Tried to delete an already deleted item.
...

Regards,
Jake

1Password Version: 8.10.8
Extension Version: 2.11.0
OS Version: Windows
Browser:_ Chrome

betas
  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    2 years ago

    I'm happy that you were able to resolve the issue. 😊

    -Dave

  • Former Member's avatar
    Former Member
    2 years ago

    Thank you @paulmeeks21
    solved my issue too

  • 1P_Tommy's avatar
    1P_Tommy
    Icon for Moderator rankModerator
    2 years ago

    As a general precaution because you're working with your secrets I highly recommend ensuring all your data is on 1Password.com before a sign out/in. I would not want someone to lose data. I take these same precautions myself when working with my data.

  • Former Member's avatar
    Former Member
    2 years ago

    Thanks @paulmeeks21, I hadn't seen those specific steps yet, and that cleared my offline items as well. Hopefully those steps will become easier to find by the next time needed (hint to 1P dev team)!

  • Former Member's avatar
    Former Member
    2 years ago

    I'm having the "offline items" issue in 1Password 8.10.9 on my Mac (OS 13.4.1c). I'll email the diagnostics etc. as discussed in this thread.

    I've been given support ID [#WLC-76377-944]

  • Former Member's avatar
    Former Member
    2 years ago

    Previous problem (offline items) resolved by message here. Unfortunately, now I can't find a way to avoid receiving every post that everyone else makes needing this help. I don't want to turn off notifications for all topics, just for THIS topic. Help! How can I do this?

  • 1P_Tommy's avatar
    1P_Tommy
    Icon for Moderator rankModerator
    2 years ago

    ementat

    Looks like one of my colleagues is about to reply. Please check your email periodically over the next bit. You should find a reply soon.

    ref: IEI-95633-711

  • ementat's avatar
    ementat
    New Contributor
    2 years ago

    Hi,

    Have the same problem - now I have one offline item.

    For your reference, this is your support ID:

    [#IEI-95633-711]

    Dmitry

  • 1P_Tommy's avatar
    1P_Tommy
    Icon for Moderator rankModerator
    2 years ago

    Thanks for sharing @paulmeeks21

    --

    et al. (others who find this)

    As a general precaution because you're working with your secrets I highly recommend ensuring all your data is on 1Password.com before a sign out/in. I would not want someone to lose data. I take these same precautions myself when working with my data.