Opening 1Password in Chrome is very slow

When I click on the 1Password extension in Chrome, or press my keyboard shortcut to trigger the extension, the icon highlights, but the UI takes 4-30 seconds to open. This occurs whether or not 1Password is locked.

I removed the extension and reinstalled it yesterday. That seemed to help for a short while, but now the problem is back again.

My Firefox extension appears right away with no delay.

1Password Version: 8.10.56
Extension Version: 8.10.56.28
OS Version: macOS 15.2
Browser: Chrome 131.0.6778.205

Hello folks! Thank you for the additional details. I've merged these two discussion posts because the problems are similar in behaviour.

It appears that you're facing a recognized issue we're currently monitoring, which is linked to a bug in Chrome. We have verified that this problem extends beyond just 1Password; other extensions, such as Bitwarden, are also affected by the same problem.

A potential solution for the bug has already been implemented in Chrome Canary and Chrome Dev version 133. As a temporary measure, you can install one of these versions alongside your stable Chrome version and add the 1Password extension there. However, your profiles and settings won't carry over to the Canary or Dev versions. Hopefully, this fix will soon be integrated into the stable version of Chrome.

If you are interested, please temporarily install Chrome Canary and confirm if the problem does not occur there. This step is not a fix; I'd like to verify whether the problem does not happen there. Here are the direct links:

• Chrome Canary Features For Developers - Google Chrome.
• 1Password – Password Manager - Chrome Web Store

I look forward to hearing back.

-Evon

ref: dev/core/core#34576

Hi,

I am experiencing an unresponsive issue with the 1Password extension in Chrome.

The issue occurs all of sudden. Now clicking the 1Password extension icon has no response, and no suggestions appear in the password/username input fields on web pages.

I have tried restarting the Chrome browser, restarting the 1Password client, and reinstalling the browser extension, but the problem persists.

I am using Chrome browser version 131.0.6778.109 and the computer model is Apple M1 Pro.

Please help resolve this issue. Thank you.

1Password Version: 8.10.54 (81054022)
Extension Version: 8.10.55.2
OS Version: macOS 14.6.1
Browser: Chrome

I have this same issue. I'm ready to scream!!!
This appears to me to have started with the recent chrome update.. all of the sudden, 1Password just DOES NOT RESPONSE.

I'm no newbie. I've been using 1Password for 10 years or more.. I'm an old timer with this app. Now, all of the sudden it just stops working, and I cannot resolve it myself. I'm very surprised that a lot of people are not screaming about this...

I really did not know how to report it before.. but I saw this community item, and it sounds exactly like my issue.

I hope agilebits can give this some priority, it's a "My work is greatly impacted" type of issue.

Hello liangpig1! 👋

Thank you for the reply. It sounds like the communication between the desktop app and 1Password in the browser isn't working, I'm sorry for the inconvenience. Try this:

1. Open and unlock the 1Password for Mac desktop app.
2. Click on 1Password next to the  in the menu bar.
3. Click Settings.
4. Click Browser.
5. Make sure that "Connect with 1Password in the browser" is on.

Then in the browser:

1. Open your browser.
2. Right-click on the 1Password icon in your browser's toolbar and click Settings.
3. Turn "Integrate this extension with the 1Password desktop app" off.
4. Turn "Integrate this extension with the 1Password desktop app" back on.

If that still doesn't work then do you see a green dot in the browser settings page? Or a different coloured dot and an error message?

-Dave

Hi, Dave,

Thanks for your response.

I checked the "Connect with 1Password in the browser" option, and it is enabled.

However, the issue is that when I right-click the 1Password icon in the browser's toolbar and click Settings, nothing happens.

I know that normally it would open a new webpage and allow me to customize the 1Password settings, but now the webpage doesn't show up.

And also, i didn't see green dot or dot with different color in the browser settings page.

-Liang

kutenai Although not so sure, i think my case is also caused by recent chrome update.

Seems that they could do little about it. Already switched to firefox and everything is back to normal.

I do use Firefox, and things work fine there.. but I happen to use a particular feature of Chrome that is not available on firefox - Profiles. I really wish Firefox would add that. They have containers, and I use those with great affect.. but no profiles.

Are there any updates on this? I'm experiencing the same!

macOS 15.1.1 (24B91)
1Password for Mac 8.10.54 (81054022)
1Password browser extension version 8.10.55.2
Chrome Version 131.0.6778.109 (Official Build) (arm64)

liangpig1, kutenai, and hoium04

I'm sorry that 1Password in the browser isn't responding in Chrome. I'd like to ask you to send in a console log when reproducing the issue:

• Save a console log for 1Password in your browser

Attach the file to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/149275/1password-chrome-extension-does-not-respond-on-mac-os
• Your forum username: username
• Please do not post the console log to the forum. This is for your privacy and security.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave