I created passkeys for my gmail accounts, and 1password shows that a passkey was created. I can see this entry on my iPad, iPhone, and Mac in 1Password. When trying to sign into gmail on my iPhone, first log in, I'm choosing the option to scan a QR code. I've unlocked my iPad, scanned the QR code and I receive "There are no matching passkeys saved in 1password for google.com" I've checked in Settings, Passwords, Password options, 1Password is checked for use passwords and passkeys from (no other check marks). Autofill passwords and Passkeys is enabled. in 1password for the websites for this gmail account I have myaccount.google.com; google.com; and mail.google.com. Any suggestions on what else I should check or change? 1Password Version: 8.10.21 Extension Version: 2.17.0 OS Version: iPadOS 17.1.1 iOS 17.1.1 Browser: safari

Hello @DavJean72! 👋 I'm sorry that you're running into an issue when using a passkey to sign into Google. Can you try the following steps: Open and unlock the 1Password app on your iPad. Tap your account or collection at the top of the sidebar and choose Settings. Tap AutoFill. For "Show filling suggestion from" make sure that your entire account is selected. Then try to sign in to your Google account using your passkey again. If that doesn't work then can you tell me if you're trying to sign into the Gmail app on your iPhone? Or to the Gmail website in Safari? I look forward to hearing from you. -Dave

I had not checked that autofill setting yesterday. My entire account name is already showing Initially I was trying through the built in Mail app. When that didn't work I also tried through the gmail app, and also google.com in safari to try to rule out all the methods. I also just tried to log into that same account on my iPad and scan the QR code with my iPhone. I get the same "There are no matching passkeys saved in 1password for google.com" I've also tried another Gmail account and get the same no matching passkey error

I had the same problem you had with that qr code poping up that was useless in trying to sign in using passkey. After enabling show filing suggestions that allowed me to create a passkey in the first place I think or it at least allowed me to sign in using a passkey for the Safari browser. I do not think it can be done with an app yet because of Apple has not fixed that yet. So you say that you were able to save a google passkey to 1Password. If so go to 1Password app and verify that it shows a passkey in your google login it should show between your username and password of that login. If you see that you got the passkey. If you do not see that I would tell you a different way to get it. If so then go to google from any link through Safari browser and look for a google sign in at top right corner on web site and tap that to try to sign in. Tap the user name field to auto fill and then tap next. Do not enter your password in the field and instead tap the try another way. Now tap the use your passkey. If a popup says (Sign in with your passkey?) then tap continue. If instead a popup shows a qr code then I would go to go to 1Password app settings, autofill and uncheck the (Show filling suggestions) then done and then re-enable (Show filling suggestions) then done and try the above again. I would like to know if that worked for you.

@DavJean72 I'm sorry that you're still seeing the issue. Can you try signing into your Google account in Safari using the 1Password app on your iPhone rather than scanning a QR code using your iPad. Follow these steps: On the Home screen of your iPhone, tap Settings. Tap Passwords > Password Options. Turn on AutoFill Passwords and Passkeys. Select 1Password. Then try to sign in to Google.com in Safari using AutoFill on your iPhone, rather than scanning a QR code: Use 1Password to fill and save on your iPhone and iPad Let me know if that works. -Dave

I Checked the password option in my iPhone, those settings were enabled. I am able to log into that account through google.com on the iPhone, but only using other MFA methods.

Passkey not found | 1Password Community

1P_Dave
Moderator
8 months ago
lysep

Thank you for sharing. I'm unable to puzzle out why quitting the 1Password app would resolve that specific issue on your end but I'll keep an eye out for further reports of the same situations to investigate further. I'm happy that things are working now for you.

-Dave
lysep
New Contributor
8 months ago
I wrote a long explanation on how I solved this and accidentally refreshed the page, but here's the gist of how I got it to work while all of the above suggestions did not:

My 1Password for macOS was unlocked and active when scanning the QR code. Quit 1Password for macOS before scanning the QR code to test the passkey. It should hopefully work, and it did for me!
lysep
New Contributor
8 months ago
Hey 1Password support team.

For anyone else struggling with this, here's what I did that made it work after trying everything in this thread with no luck.

Context: I added a passkey to my Google account while signed in to 1Password for macOS (and, in turn, Chrome). When trying to test that the passkey works on the Google test page, I clicked the little passkey/FIDO key button on the 1Password pop-up to get to the QR code. On my iPhone, I opened the QR scanner and scanned the code, and received the screen showing that there are no matches. Trying to search for my Google account on my phone crashed 1Password and the Google passkey verification failed.

The problem was finally solved very easily. It was because my 1Password for macOS app was still logged in and active. After quitting 1Password, I tried again the same way (this time the pop-up said to log in to 1Password; I did not, and only clicked the passkey/FIDO key icon.) Boom! Passkey sign-in successful.

Just thought I'd let anyone else who stumbles upon this thread know.
1P_Dave
Moderator
11 months ago
lol

I'm sorry that you're running into the same issue and that none of the suggestions in this thread helped. Your diagnostics report made it to the team and one of my colleagues will reach out to you soon via email to help find a solution.

-Dave

ref: YEY-72683-569
lol
New Contributor
11 months ago
I'm having this issue with Google. It presents a QR code, I scan it with my iPhone and click the prompt to "use passkey" (or whatever it says), 1P is queried for a "google.com" passkey which I do have exactly as everyone else ITT, and then I get the "no matches" error. Yes to all your other questions thus far, 1P_Dave, including suggestions at workarounds. App version is 8.10.30.

Submitting diagnostic report from your instructions.
1P_Dave
Moderator
12 months ago
xtremetoonz

I'm happy that signing in with a passkey using the browser extension is now working. If you do run into any other issues, such as signing in using a passkey on your phone, then please reply to the last email in your support ticket and the team will be there to help further.

-Dave
xtremetoonz
Occasional Contributor
12 months ago
I wish I had a more constructive and helpful follow up with my issue. In regards to my issue with Docusign, I deleted the passkey in 1Pass and removed from my Docusign profile and re-added. My issue before was that Docusign would pop up a QR code and using my phone wouldn't properly match to my mobile 1Pass Docusign item. After deleting and re-adding, I no longer get a QR code prompt and my 1Pass browser extension works as expected integrating with the passkey response. So my issue is fixed, but not necessarily the issue I had with the QR code.
1P_Dave
Moderator
12 months ago
xtremetoonz

Thank you for posting the Support ID. I've located your ticket and directed it to the correct team, one of my colleagues will send you another reply via email as soon as they've reviewed your diagnostics report. Please continue the conversation there.

-Dave

ref: ITI-85976-418
xtremetoonz
Occasional Contributor
12 months ago
1P_David, Ticket #ITI-85976-418
1P_David
1Password Team
12 months ago
Thanks for confirming those details, xtremetoonz!

In order to take a closer look, I'd like to ask you to reproduce the behaviour and send over some diagnostics from your device:

How to send a 1Password diagnostics report - 1Password for iOS

Please attach the diagnostics report to an email message addressed to support+forum@1password.com and include a link to this thread, along with your username.

After sending the email, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to locate your message and make sure it's gotten to the right place.

-David

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