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Former Member's avatar
Former Member
2 years ago

Passkey not found

I created passkeys for my gmail accounts, and 1password shows that a passkey was created. I can see this entry on my iPad, iPhone, and Mac in 1Password. When trying to sign into gmail on my iPh...
ios
GreyM1P's avatar
GreyM1P
Icon for 1Password Team rank1Password Team
2 years ago

happycappie

Assuming that your iPhone is running iOS 17.3 or later, double-check that Password AutoFill is set up as it should be:

  1. Open the Settings app.
  2. Tap Passwords > Password Options.
  3. Make sure that:
  4. "AutoFill Passwords and Passkeys" is turned on
  5. 1Password is checked in both sections
  6. all others, especially “iCloud Passwords & Keychain", are unchecked.

If that's already the case, try turning filling suggestions off and back on to flush any old caches there:

  1. Open and unlock 1Password.
  2. Tap the account and collection chooser (the icon in the top-left corner) and choose Settings...
  3. Choose AutoFill.
  4. Turn "show filling suggestions" off and back on, and check that it's suggesting from (at least) the 1Password account containing your passkey item.

Then try scanning a QR code from the other device again and see if it appears this time. Let me know how that goes. :)