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Forum Discussion
Passkey not found
I created passkeys for my gmail accounts, and 1password shows that a passkey was created. I can see this entry on my iPad, iPhone, and Mac in 1Password.
When trying to sign into gmail on my iPh...
1P_Dave
Moderator
ModeratorI'm sorry that you're seeing a message that says "There are no matching passkeys", can you confirm that your entire account is selected for AutoFill by following these steps:
- Open and unlock the 1Password app on your iPhone.
- Tap your account or collection at the top of the sidebar and choose Settings.
- Tap AutoFill.
- For "Show filling suggestion from" make sure that your entire account is selected and not just a collection.
Can you also confirm that you're using version 8.10.26 of 1Password on your iPhone: Find the version numbers for 1Password and your operating system
If your account is already selected, and you're already using 8.10.26, then can you open the 1Password app on your iPhone and confirm that you see a passkey saved for Docusign, it should look like this:
I look forward to hearing from you.
-Dave
