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Forum Discussion

jorhett's avatar
jorhett
Contributor
4 days ago

Passkeys are useless w/ 1Password

Until you fix the bug where 1Password just invokes (or fails to block) the macOS system to provide us with a QR code for us to scan with an iPhone or iPad your passkey support is utterly useless.

Creating this forum/topic has no realistic meaning when your product doesn't work with passkeys. It's been 5 months, and even with paid business support you just waste our time and do nothing.

 

browser extension
macos
  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    22 hours ago

    Hello jorhett! 👋

    I'm sorry again for the issues that you're seeing in Safari. I've replied to you over in the other thread and I know that you're currently speaking with one of our Senior CX Technical Representatives.

    Please continue the discussion in the support ticket that you have open via email since my colleague will have access to more information there than we do on the public community and it sounds like more investigation is needed in your case to confirm the issues that you're running into. I'm confident that our team will be able to get to the bottom of things. 🙂

    -Dave

  • jorhett's avatar
    jorhett
    Contributor
    3 days ago

    Yes to everything you said, but let's be clear: the issue is with the 1Password Safari extension, not with Safari itself.

    • tiagocborg's avatar
      tiagocborg
      New Contributor
      3 days ago

      Sure. That is why I said the issue is with safari (the context being the 1p extension) , not safari.

       

  • tiagocborg's avatar
    tiagocborg
    New Contributor
    4 days ago

    I have come here to ask about this; this post was the first. 

    I second this, but the issue is not with MacOS itself, but Safari.

    Safari is my primary browser, but the passkey experience is very, very bad with some sites/services. For instance, PayPal, the passkey NEVER works correctly. And sometimes eBay, AWS. 

    Some other issues happen with Safari, too. The extensions say 1Password is locked, when it is not. I have to close safari completely to get the extension to work again. Also, very rarely can I create new logins using the extension directly; it throws an error most of the time.

    The issue is with Safari because I also have Firefox, Vivaldi, and Chrome on my MacOS, which work fine. I have never seen any of those issues.

    • 1P_Dave's avatar
      1P_Dave
      Icon for Moderator rankModerator
      22 hours ago

      Hello tiagocborg! 👋

      It sounds like you're running into a few different issues with 1Password for Safari and I'm sorry for the frustration. Our team would like to gather some more information from your end to help us investigate and resolve these issues. I'd like to ask you to reproduce one of these issues on your Mac and then create a diagnostics report from 1Password in your browser:

      Send a diagnostics report (browser extension)

      Attach the diagnostics to an email message addressed to support@1password.com

      With your email please include:

      • A link to this thread: https://www.1password.community/discussions/1password/passkeys-are-useless-w-1password/151714/replies/151715
      • Your forum username: Tiagocborg
      • Please note which specific issue you reproduced last and on which website.


      You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

      -Dave