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Forum Discussion
Prevent 1password 8 from locking on Mac and Safari
I have v8 and have set preferences to never lock, but it still locks sometimes. Also locks in the Safari extension. Is there another setting? My Mac stays on 24/7, and never sleeps. Only screen s...
1P_Dave
Moderator
Moderator@akirson46
Thank you for the reply. The next time that 1Password locks unexpectedly please do the following:
- Note the exact time when you noticed that 1Password was locked.
- Note any patterns or activities that you were doing right before 1Password locked.
- Create a diagnostics report from your Mac:
Sending Diagnostics Reports (Mac)
Attach the diagnostics to an email message addressed to support+forum@1password.com.
With your email please include:
- A link to this thread: https://1password.community/discussion/134953/prevent-1password-8-from-locking-on-mac-and-safari
- Your forum username:
akirson46 - The exact time when you noticed that 1Password was locked as well as any patterns that may be relevant.
- Please do not post your diagnostic report to the forum. This is for your privacy and security.
The report will be in zip format. Please send the entire file.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
