Prevent 1password 8 from locking on Mac and Safari

akirson46
akirson46
Community Member
edited November 2022 in Mac

I have v8 and have set preferences to never lock, but it still locks sometimes. Also locks in the Safari extension. Is there another setting? My Mac stays on 24/7, and never sleeps. Only screen saver.

1Password Version: 8.9.8
Extension Version: 2.4.1
OS Version: 10.15.7
Browser:_ Safari
Referrer: forum-search:Prevent 1password 8 from locking on Mac and browser

Comments

  • Dave_1P
    Dave_1P

    Hello @akirson46! 👋

    I'm sorry that 1Password 8 is locking more often than you expect it to. Are there any patterns that you notice when 1Password locks? For example, does 1Password 8 lock after closing the main window? After closing the browser?

    Can you also tell me if the following option is enabled:

    1. Open and unlock 1Password for Mac.
    2. Click on 1Password next to the  in the menu bar.
    3. Click on Preferences.
    4. Click on General.
    5. Make sure that "Keep 1Password in the menubar" is enabled.

    I look forward to hearing from you. 🙂

    -Dave

  • akirson46
    akirson46
    Community Member

    I've not noticed a pattern - I'll pay closer attention. The General Preferences are set as you suggested.

  • Dave_1P
    Dave_1P

    @akirson46

    Thank you for the reply. The next time that 1Password locks unexpectedly please do the following:

    1. Note the exact time when you noticed that 1Password was locked.
    2. Note any patterns or activities that you were doing right before 1Password locked.
    3. Create a diagnostics report from your Mac:

    Sending Diagnostics Reports (Mac)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    The report will be in zip format. Please send the entire file.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

  • akirson46
    akirson46
    Community Member

    Report submitted: [#YRR-51915-745]
    Thanks.

  • GreyM1P
    GreyM1P

    @akirson46 – Thank you! We've got your message and it's in the right place, so one of the team will reply to your email soon. :)

  • GreyM1P
    GreyM1P

    @akirson46 – I've just sent a reply to your email myself. I'll close this thread here and we can continue by email. :)

This discussion has been closed.