"QR code Detection Failed" message attempting to scan QR

It's May 3, 2024 and this feature that used to work isn't working! The quality of 1Password, for me at least, is on a slippery downhill slope.

Zuano

If the code is dense, you may need to increase its size. When this happens, I typically increase it twice. Can you try increasing the size of the QR code? You can do this by pressing the Command key (Control on Windows) and "+" while viewing the code in the browser. I typically have great success with this option. There are others you can try below.

• To return to the standard view size in the browser, press the Command key (Control on Windows) and 0.

Potential other options:

1. You can also try copying the code from the screen optionally. 1Password is able to see the code on the clipboard. I'm not sure if the code is copyable, but you might also give that a try. Right-click and use the copy image action.

2. Try scanning the code using 1Password in the browser by using the three vertical dots (more actions). Then select scan code.

   1. Lastly, ensure that you've restarted 1Password after granting any needed permissions. If not, you may be unable to scan.

• Look for our helper in the menu bar near the WiFi indicator and the clock. Right-click (Option-click) on the helper and select Quit. Wait a few seconds and then open 1Password from the Dock or the Applications folder.

Hello, the app cannot find the QR code for two-factor authentication on my screen.
I have also tried taking a screenshot of the code and zooming in. Without success.

I am trying to import the QR code from my Synology router
Kind regards,
Zuano

1Password Version: 1Password for Mac 8.10.30 (81030032)
Extension Version: 2.22.1
OS Version: macOS 17.4.1
Browser: Safari

@Olliecampbell

I'm sorry that you ran into the issue as well, thanks for confirming that the workaround also helps on a Windows PC.

I've added your report regarding the Sony website to our internal work item for the issue.

-Dave

ref: dev/core/core#19783

Thought I would add that this work around still works on 1Password for PC too.
Needed for the Sony Entertainment website.

@MacSupport

Thank you for adding your experience and I'm sorry for the inconvenience. I've passed along your comments to the team.

-Dave

It seems that ElijahLynn's recommendation of Zooming in once, will allow 1Password to see the QR code. Just tested it on a few sites that previously did not work. Must be a resolution based issue.

@timheilman

Thank you for sending in the diagnostics report. I can confirm that the team has received it and that you'll receive another reply via email as soon as possible.

Is there a bug status page where I can track the status of this bug? I provided a report as described, but no response.

When, and if, the issue is resolved you'll see the bug fix noted in our release notes: 1Password Releases

For the time being the best workaround, if you're unable to use the desktop app to scan the QR code on a particular website, is to use the browser extension instead: Use 1Password as an authenticator for sites with two-factor authentication

-Dave

ref: LDX-94585-796

I also cannot add OTP to 1Password 8 on Mac OS desktop, for https://expo.dev . It gives the same errors as described in this thread, originated 9 months ago. Is there a bug status page where I can track the status of this bug? I provided a report as described, but no response.

-Tim

ElijahLynn

I'm happy that you were able to find a workaround for the issue. Are you able to provide the website address or app name where the issue is occurring in your case? I can pass that along to our development team so that they can investigate further.

-Dave