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Forum Discussion
QR code scanning isn't functioning in 1Password for Mac
Hi, I thought that unassigning/re-assigning screen recording permissions would resolve the QR scanning feature not functioning properly. I have tried the basic troubleshooting otherwise ... updating to the latest version (today) and restarting the computer. When I click the "Scan QR Code" button, the scanner window does not appear. Instead, I immediately see the "QR code detection failed" error at the bottom of the screen. Please help. Thanks!
1Password Version: 8.7.0
Extension Version: 80700049
OS Version: 12.3.1
Referrer: forum-search:QR code scanning isn't functioning on 1Password for Mac 8.7.0 80700049, on BETA channel
- 1P_Dave
Moderator
Thank you for the report and the suggestion, I'm sorry for the inconvenience. If you haven't already, as a workaround for now, you can scan the QR code using 1Password in the browser instead: Use 1Password as an authenticator for sites with two-factor authentication
-Dave
Had the same issue, scanning Cloudflares QR code.
Suggestion: Help the user with troubleshooting, not only showing a simple error message.- 1P_Dave
Thank you for the feedback. 🙂
-Dave
Interesting. Having played with it now, I see that it does work, but I'm not entirely sure I like it. I think I prefer having some obvious affordance and a feeling that I'm actually driving the process ... but I suppose I'll get used to it. It's certainly very clever.
I'm a bit curious as to what people are seeing here. In 1P7 on Mac, clicking the 'scan QRCode' button would bring up a window with a viewfinder on it which we were meant to centre on the QRCode to be scanned.
In my installation of 1P8 (current release), absolutely nothing happens. I click on the little QRCode button in the new login item editing window, and nothing at all happens. Ever. Regardless of what website I'm on. Am I meant to see the same kind of window as in 1P7? Is 1P8 somehow scanning my screen looking for QRCodes automatically (if so, I really wish it wouldn't)?
- 1P_Dave
@coil_of_wire
Thank you for the reply. I've added your report to the internal work item open with our development team for the issue so that they can investigate further.
-Dave
ref: dev/core/core#19783
1P_Dave I'm able to make it work if I open the image in a new tab (and maybe a couple of tries).
- 1P_Dave
@coil_of_wire
Thank you for posting the website. If you zoom in on the QR code from AWS are you then able to scan it using the desktop app? If that doesn't work then are you able to scan it using 1Password in the browser?
-Dave
