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Forum Discussion
QR code scanning isn't functioning in 1Password for Mac
Hi, I thought that unassigning/re-assigning screen recording permissions would resolve the QR scanning feature not functioning properly. I have tried the basic troubleshooting otherwise ... updating to the latest version (today) and restarting the computer. When I click the "Scan QR Code" button, the scanner window does not appear. Instead, I immediately see the "QR code detection failed" error at the bottom of the screen. Please help. Thanks!
1Password Version: 8.7.0
Extension Version: 80700049
OS Version: 12.3.1
Referrer: forum-search:QR code scanning isn't functioning on 1Password for Mac 8.7.0 80700049, on BETA channel
- 1P_Tommy
Moderator
Thanks for sharing.
I found a solution for myself.
1. Right click on the QR code (Assuming this is possible).
2. In the vault item's edit view, go to the OTP field and click the little QR code icon to the right of the form field input. It will detect the QR code that's been copied to your clipboard.I hate this new method of scanning QR codes. 50% of the time it doesn't work for me. The old method worked 100% of the time.
Tried zooming in on the QR code image until it filled screen and it didn't help.
Tried on primary screen and secondary. Tried with secondary monitor disconnected.
Tried quitting and restarting 1Password.
Nothing works.
The auto detection of QR code in 1Password8 is actually a negative optimization. For example, it cannot detect the QR code on another screen. With the "failed detection" message, I could never know what is going on. It was a lucky shot that I found this post.
Another bug is that it cannot detect the GitHub 2FA QR code in dark theme. I have to open the QR image in another tab with a white background to make it work.
Please consider to improve it or bring back the scan window. The current UX is just crazy.
I can't get 1password to scan a QR code. I have tried 1password 7 (from App Store) and gave up on that after all the postings saying it doesn't work properly due to some API's. I tried 1password for safari extension, it doesn't find the QR code. I have tried 1password 8.8.0 from 1password website and it still doesn't find the QR code. I have 2 screens and after reading that v8 doesn't use a window but magically finds it on the screen, I have tried moving the 1password app window to the same screen as my browser. still no luck. I verified screen recording is permitted for 1password, and I noticed that 1password doesn't show up in the Camera privacy list. I've rebooted and restarted the apps involved. is there a comprehensive troubleshooting page for this problem? I never got password 7 to work, even with the hacks that other users (and 1password support) posted. I was hoping 1password 8 would actually work.
snozdop Thanks, this worked.
Though I do prefer the old UI, as it's awkwards to juggle a (large) 1Password window on a small laptop screen so that a QR code in a browser behind is visible.
I'm having the same issue. Tried it from 1Password for Safari and from 1P8 Desktop app. Though I was on beta channel earlier in 1P8 days i just looked for this comment and realized I'm on the Production channel now. This was trying to setup 2FA on id.atlassian.com
1Password for Mac 8.7.1
80701002, on PRODUCTION channel
1Password for Safari 2.3.5
@RobJW "No scanner window appears as in 1Password 7."
A scanner window isn't supposed to appear in 1Password 8. It just detects and reads the QR code from the screen automatically without you having to manually frame it with the scanner window. As long as the QR code is not obscured, it should read it.
