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Former Member
3 years agoQR code scanning isn't functioning in 1Password for Mac
Hi, I thought that unassigning/re-assigning screen recording permissions would resolve the QR scanning feature not functioning properly. I have tried the basic troubleshooting otherwise ... updating to the latest version (today) and restarting the computer. When I click the "Scan QR Code" button, the scanner window does not appear. Instead, I immediately see the "QR code detection failed" error at the bottom of the screen. Please help. Thanks!
1Password Version: 8.7.0
Extension Version: 80700049
OS Version: 12.3.1
Referrer: forum-search:QR code scanning isn't functioning on 1Password for Mac 8.7.0 80700049, on BETA channel
- Former Member
Still a problem for me too. Extension installed, and I tried the clipboard and even making an image of the file. This is on mbp m1, Ventura 13.0.1. Anyone know if there are plans to fix?
Update: something that did work was using the phone camera on the laptop screen. :) - Former Member
This feature is the worst. I can't believe this isn't fixed yet and I can't believe it's not one of the highest priority items to fix.
- Former Member
One of the major problems is that it used to tell you if the QRCode was "not supported" - now that it just says "detection failed" it makes you think it just couldn't find it, not that it found it and can't use it. Eventually I found an old install of 1Password 7 on my phone that I could use to get the extra detail and then could quickly solve my problem.
- Former Member
I'm having the same problem. I have multiple screens and it just does not detect the QR code. I even zoomed onto the QR code as much as I could, but nothing.
The only thing, that helped was jholtslander's tip. Copy the image to the clipboard and then press the QR code icon on the OTP field. So thank you for that.
Finally, at least in my opinion, the previous implementation was a bit more user-friendly.
- Former Member
So I was having the same issue here, but after some tinkering I got it to work. Initially I was trying to input the qr code from the app while having the qr open in browser. I kept getting the same message as everyone else "QR detection failed".
What worked for me was to have the extension on your browser which then enables you to scan for qr code in the actual browser.
Seems the disconnect is that it's unable to scan outside of its screen/browser.Extension > item you're working with > three dots > edit > add field > one time pw > back to extension > three dots > scan qr code
Hope this helps some others
- jholtslanderOccasional Contributor
I have to agree with ilsaloving. This should be a #1 (or near to) priority for fixing.
- Former Member
The copy/paste method does not work for me. This had been working fine the last time I tried it. Permissions are correct. Can't detect Microsoft QR code from firefox. Copying to to clipboard doesn't work. Pasting to preview doesn't work. Zooming in doesn't work.
WHAT THE HELL IS GOING ON HERE.
I'm URGENTLY trying to get something done and of all the IDIOTIC things, 1Password suddenly and magically not doing the one thing that had been working fine for literally YEARS.
Now I'm having to set up Phone SMS MFA because I don't have time to troubleshoot a problem THAT SHOULDN'T EVEN BE HAPPENING.
- Former Member
That right click copy&paste solution worked for me too. Thanks for sharing that jholtslander.
The default automated solution did not work at all. I am using a MacBook Air (M2) in clamshell mode with an external screen. - jholtslanderOccasional Contributor
I made an error in my last message. Meant to say:
- Right click on the QR code (Assuming this is possible) and copy to your clipboard.
- 1P_Tommy
Moderator
@gladfrauseverely et al.
Does the suggest from jholtsander help you? Can you confirm you have restarted the app after granting the appropriate permissions (screen recording) If so, please try restarting your device. That may help clear up any permission issues.