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Forum Discussion
Rarely works with Windows Hello
I use 1Password on my work laptop, my home laptop, and my home PC, and it rarely works properly with Windows Hello. It is very hit or miss, but mostly miss. On my work laptop, it prompts me for my m...
1P_Dave
Moderator
ModeratorI'm sorry that those steps don't help. The next time that the issue occurs, I'd like to ask you to create a diagnostics report from your Windows PC:
Sending Diagnostics Reports (Windows)
Attach the diagnostics to an email message addressed to support+forum@1password.com.
With your email please include:
- A link to this thread: https://1password.community/discussion/144875/rarely-works-with-windows-hello
- Your forum username:
Daisame - Please do not post your diagnostic report to the forum. This is for your privacy and security.
Please send the entire file.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave
