Forum Discussion

yuanxun2000's avatar
yuanxun2000
New Member
3 days ago

Refresh on iOS App

It seems like the iOS app doesn’t refresh as fast as Windows version and there’s no refresh method in iOS app. I have to quit the app on background and reenter to get the latest passwords. I would really appreciate it if this issue could be solved. Thanks a lot. 

ios

3 Replies

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    3 days ago

    Hello yuanxun2000​! 👋

    I'm sorry that you're seeing a delay when using 1Password for iOS. 1Password should show the latest updates almost immediately and if that doesn't happen then it means that something is going wrong. Can you tell me the following: 

    1. If you manually lock and unlock the app by tapping on the account selector in the upper right corner and then tapping Lock then do you see the updates appear?
    2. What version of 1Password for iOS are you using: Find the version numbers for 1Password and your operating system
    3. When you don't see the update in the 1Password for iOS app, do you see it when you log in to your 1Password account on 1Password.com (in the browser, not the app)


    I look forward to hearing from you.

    -Dave

    • yuanxun2000's avatar
      yuanxun2000
      New Member
      3 days ago

      Hi1P_Dave​ , thanks for your fast response! Yes I do see the latest content when I manually lock and unlock the app. Is it possible to have a refresh option so that I don’t have to do this manually? Thanks. 

      • 1P_Dave's avatar
        1P_Dave
        Icon for Moderator rankModerator
        3 days ago

        yuanxun2000​ 

        Thanks for confirming that locking and unlocking 1Password allows you to see the latest items. Manually locking and unlocking the app is how you can force 1Password to check for the latest updates. 

        As far as I'm aware, there aren't any plans to add a "refresh option" since 1Password should always show the latest versions of your items. So that I can investigate why that isn't happening in your case, I'd like to ask you to create and share a 1Password diagnostics report from your iOS device the next time that you're experiencing the issue:

        Send a diagnostics report (iOS)

        Attach the diagnostics to an email message addressed to support@1password.com

        With your email please include:

        • A link to this thread: https://www.1password.community/discussions/1password/refresh-on-ios-app/163807
        • Your forum username: yuanxun2000


        You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

        -Dave