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Forum Discussion
Repeated DUO prompts when using 1Password for Safari on iOS
I was getting a duo prompt every time Safari was started - e.g after a force close from the app switcher, or when iOS naturally kills it after being backgrounded for a while. This persisted until I read another thread about constant login emails, where another user mentioned iCloud private relay being a factor.
Turning off private relay and approving the push resolved the issue, even after turning relay back on and force closing Safari again. It seems these issues are related - hope this helps with finding the cause.
1Password Version: 8.10.22
Extension Version: 2.17.10
OS Version: iOS 17.2
Browser: Safari
- 1P_Dave
Moderator
Hello everyone,
Our developers have fixed an issue that caused the 1Password browser extension to ask for Duo authentication every time you unlocked 1Password for Safari on iOS.
Please update to 8.10.26: How to keep 1Password up to date
After updating, if you're still running into the issue, then let me know and I can help further. Thank you all for your patience.
-Dave
Trying the workaround for now. Noticed "Share across devices" toggle and disabled it. As of now, it's off on my iPhone but still enabled on my desktop Mac.
- 1P_Dave
I'm sorry for the trouble, please see the workaround mentioned earlier in the thread if you haven't already. The team is working to get a fix released.
-Dave
Same issue being reported here on iOS iPhone. Not occurring on iPadOS or MacOS.
- 1P_Dave
I'm sorry that you're also both affected, our team is testing a fix for the issue and we hope to release it in a future update as soon as possible. For now, please try the workaround in my previous post.
-Dave
Turning off Private Relay did not solve the issue because it reappeared after authenticating with it off and then turning it back on.
This is super annoying, hopefully a fix is released soon.
Having this issue as well. Keep getting redirected to a blank Duo site then a blank 1Password site then the site I’m on. Happens every few minutes or so, maybe based on what the OP noted.
- 1P_Dave
I'm sorry that you're also seeing repeated DUO notifications, I've let the team know that you're affected by the known issue as well. For now, to workaround the issue until we're able to release a fix, please temporarily turn off 1Password for Safari on your iPhone/iPad and use iOS AutoFill to fill and save logins from 1Password instead:
- Open the Settings app on your iPhone or iPad.
- Tap Safari.
- Tap Extensions.
- Tap 1Password and turn off "Allow Extension".
- Make sure that AutoFill is turned on and setup to work with 1Password: Use 1Password to save logins and sign in to apps and websites on your iPhone and iPad
-Dave
Glad I found this post quick. I have been getting the same notification nearly every time I open iOS Safari and couldn’t figure out why except last week I’d gone through my connected devices and revoked permission on several I no longer use (old phones etc.) and thought maybe it had to do with that.
I’m gonna give your fix a try. Thanks.
