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trigrman's avatar
trigrman
New Contributor
23 hours ago

Safari extension performance

In the past couple weeks, I've had increasingly bad performance by the 1Password Safari extension. The field-based dropdown doesn't...drop down. The browser bar-based icon won't open, either. I'll click on both and nothing happens. Until maybe 5 minutes later well after I've manually cut & pasted a password from the desktop app. 

Clearly the app is unlocked, but the extension doesn't reflect the same status. Most of the time it just appears frozen. Maybe eventually it unlocks itself, but by then I'm long past the need for it. This is unacceptable and really just defeats the purpose of the extension.

Of course, I've checked that I have the most recent version, I've tried killing the browser process and restarting, I've just nuked and reinstalled the extension--none of that seems to make a difference. Next time I open the browser, still the same slow performance. 

Any other ideas?

/mike

browser extension
macos
  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    2 hours ago

    Hello trigrman! 👋

    I'm sorry that you're running into performance issues with 1Password for Safari. It sounds like something might be going wrong with the connection between the browser extension and the desktop app. Can you try the following test: 

    1. Open your browser.
    2. Right-click on the 1Password icon in your browser's toolbar and click Settings.
    3. Turn off "Turn off "Integrate this extension with the 1Password desktop app".


    Now with app integration temporarily turned off, do you still see a delay when unlocking 1Password for Safari using your account password? Or are things snappier now? 

    -Dave