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stevenc's avatar
stevenc
New Contributor
8 days ago

UX for password change is error prone

Hello,

First time poster, please let me know if this is not the right forum for product feedback. While this post is mainly product feedback, I'm also open to suggestions from others that may be dealing with similar issues.

In my opinion the user experience for updating passwords is very user error prone. The sequence of events appears to be:

  1. A website requires a new password, presenting a form
  2. 1Password recommends a new password, which is very convenient (maybe too convenient?)
  3. A dialog window appears on the right asking if you want to update an existing password
  4. If you submit the form before choosing an existing password, the generated password is saved into the system but not saved anywhere in 1Password!

Yes, obviously this is user error. I work in Salesforce consulting and log into environments for many clients and many sandboxes per client, all with similar domains, meaning my list of passwords to update is very long, making the small side panel scroll arduous at best. Often times I'm in a hurry, and because the recommended new password is so frictionless, I occasionally submit the form before the my brain has a chance to catch up with what I'm doing, thus I fail to select a PW to update.

I have two recommended options / ideas that make this less error prone.

  1. Log a timestamped list of auto-generated passwords
    1. If I quickly realize my mistake in the scenario above, I could retrieve the PW from the list, then properly update my login
    2. Other PW management systems have this functionality
  2. Have an application setting that changes the flow / process for suggested passwords, REQUIRING an item to be created or existing item selected BEFORE a password is generated
    1. I personally would immediately turn this on!

Thanks!

Steven

  • 1P_Evon's avatar
    1P_Evon
    Icon for 1Password Team rank1Password Team

    Hello stevenc. Thank you for writing in. 

    It's important to note that there is a limit to the number of page redirects before the Autosave notification is cancelled. In the event the password was not saved, if you've used the password generator, it should be under the password generator history: 

    1. Click the 1Password icon in your browser's toolbar.
    2. Click the menu icon ( ☰ ) and select Password Generator > Password Generator History. 


    If you prefer not to use Autosave, you can turn this off in the settings: 

    1. Right-click the 1Password icon in your browser's toolbar and select Settings.
    2. In the Autofill & save section, turn off Offer to save logins


    The next time you save a password, the prompt will appear in the middle of the screen instead. 

    I hope that helps. Let me know if you have any questions. 

    -Evon