Safari extension unreliable and slow

@xeyr

Thank you for posting the Support ID. I see that my colleague has already reached out to you via email, please continue the conversation there. 🙂

-Dave

ref: FDB-97119-759

I've generally been having generally better experience since an update + bouncing the helper app - but had a slow unlock today and sent console logs in - [#FDB-97119-759]

irandamay

I'm happy to hear things are looking up. You may be able to use the following instead of restarting.

1. Look for our helper in the menu bar near the WiFi indicator and the clock. Right-click (Option-click or Control-click) on the helper and select Quit.
2. Fully quit your browser. There should be no light on underneath the Dock icon.
3. Wait a few seconds and then open 1Password from the Dock or the Applications folder and unlock.
4. Open your browser.

I had updated to a new version before making that post, which I think is what caused it to forget the biometrics. Once I finally rebooted my computer so they would work again, it’s been unlocking faster.

I am guessing there were fixes in that update and my auto update hadn’t updated yet (I had checked and applied the update manually).

@xeyr, irandamay, and @whaverhals

I'm sorry that you're seeing suboptimal performance when using 1Password for Safari. The next time that the issue occurs please generate and send in a console log so that the team can investigate further:

• Save a console log for 1Password in your browser

Attach the log to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/143401/safari-extension-unreliable-and-slow
• Your forum username: username
• Please do not post your log to the forum. This is for your privacy and security.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

The same here. I have a feeling that the problem has arisen since Safari can work with multiple profiles. Not so much the 1Password 7 to 8 upgrade.

It is extremely slow and unreliable for me as well ever since upgrading from version 7 to 8. But, in the past day, it has forgotten how to unlock on my MacBook with Touch ID, which is annoying, but I also realized it's unlocking very quickly and reliably on typing the password.

Happened again for me - also after waking from sleep (different website though).

@edasi and @realdannys

I would urge you to send in a support request and let the team take a closer look at your configurations. They may need diagnostic reports, which are not possible here in the community. Please email us using support+forum@1password.com. Be sure to use the email address tied to the account in question.

"I'm getting close to dumping 1p."

Same, i'm already looking at alternatives, it's been constantly unusable in Safari for me.