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Forum Discussion

Former Member's avatar
Former Member
4 years ago

Safari Login with TouchID is not possible

Since Version 8 I am unable to login with TouchID on the Safari extension. Befor I used the integrated extension. Has someone an idea how to fix this or is it a bug from 1Password side? Thanks...
betas
Jack_P_1P's avatar
Jack_P_1P
Icon for 1Password Team rank1Password Team
4 years ago

Hi @Goldgamer:

Since you mentioned in another thread that you've tried the basic troubleshooting steps, we might need to take a further look at your setup.

I'd like to ask you to create a diagnostics report from your Mac, as well as a console log from 1Password in Safari:

  1. Open and unlock 1Password. (If you can’t unlock 1Password, you can still create the report. Some information won’t be included.)
  2. Choose the three dot menu > Settings (Ctrl + Comma), then click Advanced.
  3. Click Send Diagnostics.
  4. Click Reveal.

Attach the diagnostics report and the console log to an email message addressed to support+forum@1password.com.

With your email please include:

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!