Safari Login with TouchID is not possible

Goldgamer
Goldgamer
Community Member
in Desktop betas (Mac, Windows, and Linux)

Since Version 8 I am unable to login with TouchID on the Safari extension.
Befor I used the integrated extension.
Has someone an idea how to fix this or is it a bug from 1Password side?

Thanks in advantage

1Password Version: 8.5.0
Extension Version: 2.2.1
OS Version: macOS 12.1

Comments

  • Jack.P_1P
    Jack.P_1P

    Hi @Goldgamer:

    Since you mentioned in another thread that you've tried the basic troubleshooting steps, we might need to take a further look at your setup.

    I'd like to ask you to create a diagnostics report from your Mac, as well as a console log from 1Password in Safari:

    1. Open and unlock 1Password. (If you can’t unlock 1Password, you can still create the report. Some information won’t be included.)
    2. Choose the three dot menu > Settings (Ctrl + Comma), then click Advanced.
    3. Click Send Diagnostics.
    4. Click Reveal.

    Attach the diagnostics report and the console log to an email message addressed to support+forum@1password.com.

    With your email please include:

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

This discussion has been closed.