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Forum Discussion
Safari reauthorization period doesn’t work
I recently changed to a new phone and set safari reauthorization to two weeks but i need to type in the master password daily. What am i doing wrong? It worked fine before changing the device. Please help!
- 1P_Dave
Moderator
@Kabaye
I'm sorry for the delay in responding. As mentioned in my post above, you can send the diagnostics report to
support+forum@1password.com. Sending the report tosupport@1Password.comalso works. One of my colleagues will investigate further over email after looking at the diagnostics report but I'm happy to hear that reinstalling the app resolved the issue.I've removed your image from your post since it contained your email address and I wasn't sure if you wanted that exposed on a public forum. 🙂
-Dave
1P_Dave
Did I sent email to the correct address?[Image removed by 1Password Support since it contained personal information.]
AMonitorDarkly
And here same situation also! Just reinstalled the app and problem disappeared….1P_Dave I haven’t yet had this re-occur after doing a reinstall, however I’m concerned as this is exactly how the problem started the last time. People were able to fix it with a reinstall until it slowly became worse to the point of being non-functional.
As I mentioned the other thread, I find it very strange that this issue disappeared with no other action needed after installing the latest release only to have it again randomly occur.
- 1P_Dave
Hello @kic2807 and @Kabaye! 👋
I'm sorry to hear that you're being prompted for your account password repeatedly. Can you please try the following steps:
- Restart your iPhone.
- Open the main 1Password app using your account password.
- Switch to another app.
- Switch back to 1Password. Are you able to unlock the app using Face ID?
- If the answer to question 4 is yes, open Safari and try to fill a login: Fill logins and other items
Are you prompted to unlock 1Password for Safari using your account password or Face ID? If you're prompted to unlock using your account password then I'd like to ask you to create a diagnostics report from your iOS device:
Sending Diagnostics Reports (iOS)
Attach the diagnostics to an email message addressed to
support+forum@1password.com.With your email please include:
- A link to this thread: https://1password.community/discussion/135151/safari-reauthorization-period-doesn-t-work
- Your forum username:
Your forum username - Please do not post your diagnostic report to the forum. This is for your privacy and security.
The report will be in zip format. Please send the entire file.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
If you sent in a diagnostics report as I suggested in the other thread then let me know the Support ID and I can make sure that it gets to the right team. 🙂
-Dave
This was a previous wide spread issue what was supposed to have been fixed in the last release but it seems to be popping up again here and there.
