Signing back into the Community for the first time? You'll need to reset your password to access your account. Find out more.
Forum Discussion
DeltaSeven
3 years agoOccasional Contributor
Sync not working between devices, all running 1Password 8
I just discovered that syncing is not working between my Mac, iPhone and iPad. The Mac is running 8.9.15. The iOS devices are running 8.9.7.
When I log in to 1Password.com I see 494 items. On m...
GreyM1P
1Password Team
3 years agoHey there DeltaSeven
On iOS, you can tap the ↓≡ sort options button at the top of the All Items list to see a count of your items, or use the alphabet index on the right to quickly scroll to the bottom and you'll see the total number of items there too.
If you find a device is out of sync with the number of items on 1Password.com, try restarting it. Open and unlock 1Password and wait a few moments to see if the prompt for a two-factor authentication code will be shown. Enter it if so, then allow a minute or two for the sync to process.
Restarting generally shakes sync issues loose, but if you're still having trouble, I'd like to ask you to create some diagnostics reports, one from each of your devices:
☞ How to send a 1Password diagnostics report
Attach the diagnostics to an email message addressed to support+forum@1password.com
.
⚠️ Do not post your diagnostics reports here.
With your email please include:
- A link to this thread: https://1password.community/discussion/137734/sync-not-working-between-devices-all-running-1password-8
- Your forum username:
DeltaSeven
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much! :)
— Grey