The app was not correctly configured and cannot access your Dropbox
Just upgraded from a Pixel 2 XL (Android 11) to a Pixel 6 Pro (Android 12) and I cant seem to connect to Dropbox to access my vault. I couldn't seem to find anything relevant on the forums or google search.
At first I tried going directly through 1password, selecting dropbox, and signing in but that didn't work.
I then erased storage/cache for both dropbox and 1password and tried signing into Dropbox first, then connecting 1 password to dropbox only to end up with the same error message.
1Password Version: 7.9 Extension Version: Not Provided OS Version: Android 12
I followed Jack's directions but was unsuccessful ...I could not reopen 1Password for Android on my IMac after I disconnected it and do not know how to relink Dropbox using my web browser...so I am totally stuck...my old phone still had 1password but after disabling
it on Dropbox, then it does not work at all.... this happened after I got a new Pixel phone.....any tips would help
In your step 4 above, when I went back to reopen 1password for android, it was gone and I could not find it
so I stopped there...I also do not how to relink using the web browser.... if you want to do a diagnostic then
you will have to send one for a Mac as I have a Mac computer where I use Chrome and an android phone
Pixel 5a....
I followed Jack's directions but was unsuccessful ...I could not reopen 1Password for Android on my IMac after I disconnected it and do not know how to relink Dropbox using my web browser...so I am totally stuck...my old phone still had 1password but after disabling
it on Dropbox, then it does not work at all.... this happened after I got a new Pixel phone.....any tips would help
Just to confirm, you're not having luck with these steps?
Delete the Dropbox app from your phone.
Go to the Dropbox website and disconnect the 1Password for Android app: Settings > Connected Apps > 1Password for Android > Disconnect
Ensure that there's a spare device slot in your Dropbox account if you are using a free account: Settings > Security > Devices
Re-open 1Password for Android, relink your Dropbox account using your web browser.
After tapping Allow, do not exit Chrome or 1Password. Instead use the back button/gesture on your device to go back to the 1Password screen.
If these steps aren't working, please email us at support+forum@1password.com with a link to this thread and more details, and we'll be able to investigate further.
Additionally, @letsroll, while those issues aren't directly related, it sounds like we'll need to take a closer look at your setup to figure out what's going on. I'd like to ask you to create a diagnostics report from your Windows PC:
My computer just got an update from 1Password and the update failed because it failed to find the version of the installed Password
application....hope that is not because of disabling 1Password for Android on my computer....what do I need to do now ?
I followed Jack's directions but was unsuccessful ...I could not reopen 1Password for Android on my IMac after I disconnected it and do not know how to relink Dropbox using my web browser...so I am totally stuck...my old phone still had 1password but after disabling
it on Dropbox, then it does not work at all.... this happened after I got a new Pixel phone.....any tips would help
Didn't look at the whole 1Password changelog for Android to see if Dropbox support had been updated recently or not (don't use Dropbox) but I recall reading Dropbox made changes to how apps are authorized. This new method was supposed to be the only one available starting september 30th. Other apps were affected by authorization problems at some point and needed updates. It was announced in 2020 though.
I followed Jack's directions and went to the dropbox website and disconnected 1Password for android....In step 4 he saus to reopen 1password for Android and it was not anywhere in the website as I had disconnected it and it has disappeared....I did not know
what "relink using the web browser" meant...thanks for getting back to me.....just uploaded Android 12 yesterday...still not working
I followed Jack's directions but was unsuccessful ...I could not reopen 1Password for Android on my IMac after I disconnected it and do not know how to relink Dropbox using my web browser...so I am totally stuck...my old phone still had 1password but after disabling
it on Dropbox, then it does not work at all.... this happened after I got a new Pixel phone.....any tips would help
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app was not correctly configured and cannot access your Dropbox","id":"message:105894","revisionNum":1,"repliesCount":68,"author":{"__ref":"User:user:-1"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:105894"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:105894"},"body":"
Just upgraded from a Pixel 2 XL (Android 11) to a Pixel 6 Pro (Android 12) and I cant seem to connect to Dropbox to access my vault. I couldn't seem to find anything relevant on the forums or google search.
\n\n
At first I tried going directly through 1password, selecting dropbox, and signing in but that didn't work.
\n\n
I then erased storage/cache for both dropbox and 1password and tried signing into Dropbox first, then connecting 1 password to dropbox only to end up with the same error message.
Just upgraded from a Pixel 2 XL (Android 11) to a Pixel 6 Pro (Android 12) and I cant seem to connect to Dropbox to access my vault. I couldn't seem to find anything relevant on the forums or google search.
\n\n
At first I tried going directly through 1password, selecting dropbox, and signing in but that didn't work.
\n\n
I then erased storage/cache for both dropbox and 1password and tried signing into Dropbox first, then connecting 1 password to dropbox only to end up with the same error message.
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The app was not correctly configured and cannot access your Dropbox","moderationData":{"__ref":"ModerationData:moderation_data:105942"},"body":"
I followed Jack's directions but was unsuccessful ...I could not reopen 1Password for Android on my IMac after I disconnected it and do not know how to relink Dropbox using my web browser...so I am totally stuck...my old phone still had 1password but after disabling \nit on Dropbox, then it does not work at all.... this happened after I got a new Pixel phone.....any tips would help
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@letsroll:
\n\n
Sorry for the mixup there, here's how to send a Diagnostics Report from a Mac:
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
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In your step 4 above, when I went back to reopen 1password for android, it was gone and I could not find it \nso I stopped there...I also do not how to relink using the web browser.... if you want to do a diagnostic then \nyou will have to send one for a Mac as I have a Mac computer where I use Chrome and an android phone \nPixel 5a....
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I followed Jack's directions but was unsuccessful ...I could not reopen 1Password for Android on my IMac after I disconnected it and do not know how to relink Dropbox using my web browser...so I am totally stuck...my old phone still had 1password but after disabling \nit on Dropbox, then it does not work at all.... this happened after I got a new Pixel phone.....any tips would help
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":0,"postTime":"2021-11-23T14:07:02.000-08:00","lastPublishTime":"2021-11-23T14:07:02.000-08:00","metrics":{"__typename":"MessageMetrics","views":0},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:105894/message:105939","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}]},"ModerationData:moderation_data:105938":{"__typename":"ModerationData","id":"moderation_data:105938","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:105938":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:7975"},"id":"message:105938","revisionNum":1,"uid":105938,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"parent":{"__ref":"ForumTopicMessage:message:105894"},"conversation":{"__ref":"Conversation:conversation:105894"},"subject":"Re: The app was not correctly configured and cannot access your Dropbox","moderationData":{"__ref":"ModerationData:moderation_data:105938"},"body":"
Just to confirm, you're not having luck with these steps?
\n\n\n
Delete the Dropbox app from your phone.
\n
Go to the Dropbox website and disconnect the 1Password for Android app: Settings > Connected Apps > 1Password for Android > Disconnect
\n
Ensure that there's a spare device slot in your Dropbox account if you are using a free account: Settings > Security > Devices
\n
Re-open 1Password for Android, relink your Dropbox account using your web browser.
\n
After tapping Allow, do not exit Chrome or 1Password. Instead use the back button/gesture on your device to go back to the 1Password screen.
\n\n\n
If these steps aren't working, please email us at support+forum@1password.com with a link to this thread and more details, and we'll be able to investigate further.
\n\n
Additionally, @letsroll, while those issues aren't directly related, it sounds like we'll need to take a closer look at your setup to figure out what's going on. I'd like to ask you to create a diagnostics report from your Windows PC:
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
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My computer just got an update from 1Password and the update failed because it failed to find the version of the installed Password \napplication....hope that is not because of disabling 1Password for Android on my computer....what do I need to do now ?
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I followed Jack's directions but was unsuccessful ...I could not reopen 1Password for Android on my IMac after I disconnected it and do not know how to relink Dropbox using my web browser...so I am totally stuck...my old phone still had 1password but after disabling \nit on Dropbox, then it does not work at all.... this happened after I got a new Pixel phone.....any tips would help
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":0,"postTime":"2021-11-23T12:44:26.000-08:00","lastPublishTime":"2021-11-23T12:44:26.000-08:00","metrics":{"__typename":"MessageMetrics","views":0},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:105894/message:105936","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:105935":{"__typename":"ModerationData","id":"moderation_data:105935","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:105935":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:-1"},"id":"message:105935","revisionNum":1,"uid":105935,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"parent":{"__ref":"ForumTopicMessage:message:105894"},"conversation":{"__ref":"Conversation:conversation:105894"},"subject":"Re: The app was not correctly configured and cannot access your Dropbox","moderationData":{"__ref":"ModerationData:moderation_data:105935"},"body":"
Didn't look at the whole 1Password changelog for Android to see if Dropbox support had been updated recently or not (don't use Dropbox) but I recall reading Dropbox made changes to how apps are authorized. This new method was supposed to be the only one available starting september 30th. Other apps were affected by authorization problems at some point and needed updates. It was announced in 2020 though.
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I followed Jack's directions and went to the dropbox website and disconnected 1Password for android....In step 4 he saus to reopen 1password for Android and it was not anywhere in the website as I had disconnected it and it has disappeared....I did not know \nwhat \"relink using the web browser\" meant...thanks for getting back to me.....just uploaded Android 12 yesterday...still not working
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I followed Jack's directions but was unsuccessful ...I could not reopen 1Password for Android on my IMac after I disconnected it and do not know how to relink Dropbox using my web browser...so I am totally stuck...my old phone still had 1password but after disabling \nit on Dropbox, then it does not work at all.... this happened after I got a new Pixel phone.....any tips would help
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