Tool for detecting and removing duplicates? [Available in 8.10.18]

I migrated from v7 from Apple Store, to v8 from your website, and I also find this duplicate issue very annoying. I feel like the culprit here is the migration tool. I feel like it imported some old iCloud backup, that I no longer use since I am on subscription. I have hundreds of duplicates now. Dumb tool.

Also, while trying to delete duplicates, if you press delete key and then down arrow to select the next one the selection goes to the first element of the list and I need to scroll all the way back to where I was. Very annoying as I need to use keyboard + mouse to properly delete the duplicates.

This version is no longer convenient to use as I never know which one of the credentials I must use.

While I understand this is a new codebase, I feel like the migration processes are less polished and we are featureless. I am sorry to say I feel disappointed. I remember being here and proud with 1Password since 2015.

Hi @elxris, I'm sorry to learn of your experience with this. We do appreciate having your feedback on the migration process.

Since it sounds like you still have a lot of those duplicates at the moment, I invite you to send a brief email to support@1Password.com, with a link to your post here. That way our support team can quickly catch up with your current situation and help you (literally) sort it out. And again, my apologies for the inconvenience you've experienced so far. We'd love to help set it right.

Several of the people here are in this situation due to some issue occurring on migration from 1Password 7 to 1Password 8. This issue on its own is a failure of a critical part of the migration function and seems unaddressed in the thread. The system quite simply be checking much better than it does to avoid that fate and recover from it.

The fact that manual duplicate clean up is the solution on a database that for many can approach 1k or greater is simply not good enough. If migration issues occur the duplicate search should really be moved up your priority queue.

Lastly I ended up just deleting everything from the account online and then re-importing. This would be my suggestion to anyone who identifies this problem before using the new data base too much.

This issue alone mostly just got me thinking again about bailing on the product all together. After all it's simply database app at it's core function and if it can't be trusted w that what's the use?

In general the migration process didn't feel well designed to me. For example why would the system not remind the user to go ahead and detach the other vault? This upgrade process is not good, keep working on that or just expect additional users in here over time complaining about that (well the one's that bother to give feedback).
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For example presently on iOS I have 2 Vaults in iOS 7. This is how the UI is confusing

All Vaults Screen
1. "Vault for Saving" was still set to iCloud... Not updated to save to the online account... So right there if I didn't change that I would have the issue of saving newly created passwords to a vault I am migrating off of.

1. The old vault was still "On" so of course you end up w a confusing set of duplicates that way too

2. The naming structure is just confusing to someone not working for the company.

"Vaults included in all vaults"
You have
[FirstName LastName] ON
Personal ON

On iCloud
Primary ON

Let me ask you do you think that the average non technical user can tell you quickly which vault is which w this kind of naming structure? Or that one is their old vault from 7 vs where they are trying to migrate too?

In short your UI and migration does the user very little favors to be honest to the point its borderline user hostile. What % of users hose their migration 10-20%?
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Another issue you have a promotional upsell function where users can get a discounted price - that's fine... But does this disappear after you pay and sign in with an account - no it doesn't. So is there no QA validation of something as simple as 'if user has paid account stop displaying the promotional notice'... Guess not? Seems like a simple nuance but it's not accounted for.

Yes, this lack of function is unfortunate!
If you have decent password hygiene, you might be able to find the duplicates easier in the Watchtower->Duplicate Passwords view.

I think duplicates issue is the biggest tragedy of 1password8. If user has 1password on two devices, there will be prompt on both and it will migrate vault twice.
Can imagine high segment of 1password users who have multiple devices and gotten into this problem.

So what happens when you write email to support+tradein@1Password.com as suggested above ? Do they give you special spell, hidden key combination to remove duplicates?

Duplicates issue is the disaster of 1Password8 upgrade. If user has 1Password on two devices, there will be prompt on both and it will migrate vault twice. That's a huge number of users!

And now it's been months and still no remove duplicates function. Why the team can not take it seriously? What is more important than thousands of users experiencing very annoying issue.

@"Chris Messina" thanks for all your posts and bringing this to light. I'm in the exact same boat as you. I used the standalone version of 1password for many many years. And finally decided... I get enough value out of this that I don't mind paying a small monthly fee for the one software application that I use every single day, all day long.

When we made the move to the new cloud subscription service everything seemed okay. But now as I'm going to use a login identity I'm seeing at least two versions of the exact same credentials.

I recognize this may take some significant development to build a duplicate item cleanup tool, but I think it would really helpful to streamline our online identities.

Yep — and it's gotten worse as I update passwords... now I have TWO entries and especially when they sync to my phone, it's nearly IMPOSSIBLE to tell which is the correct/current credential! 😣

We've been raising this problem for many years. 1Password refuses to allow a cleanup duplicates tool (they allowed a very limited one in 1Password 7, then abandoned it upon release of 8.) New staff members pop up here every few years, and say they will suggest it to the development team. I've been using 1Password since the beginning. I acquired 6,000 duplicates when they switched to subscription for 1Pass6, and have been manually deleting one-at-a-time ever since - down to 3,300 now!!

I'm hoping to ditch this crappy company when I can -- they abandoned me years ago. Their goal is to lock you to their ecosystem, while pretending to be good guys :-( Luckily Apple and Google are stepping up their game.

Hi folks, thanks for your feedback here. This is certainly an issue I'm happy to advocate for on your behalf.

To spinoza's point: 1Password has grown incredibly fast in the last few years, and we've re-organized and re-thought the way we prioritize and triage issues along the way. What I mean by this is: just because something was requested before and hasn't happened, doesn't mean it's off the table. While I don't have anything specific to share on this feature request at the moment, I can tell you honestly that we in customer service are tallying the votes and that community demand does matter.

So if this is something you feel would be useful for you, and you haven't let us know already, I welcome you to do so. I'll advocate for your use case in any way I can.

Speaking of which, all the votes from this thread which were not previously added have now been tallied (and we already had votes for @"Chris Messina", spinoza, and @cornelln). 👍