Tool for detecting and removing duplicates? [Available in 8.10.18]

Hi @mayone,

I'm afraid if the duplicates are in the same vault and on all devices there isn't an easy fix here. When you were using 1Password 7 were you using a standalone vault? If so, do you still have that standalone vault? What I suspect may have happened is that your data was migrated twice from standalone to 1Password.com. If you do still have access to it what we could help you through is deleting all of the data in your 1Password.com account and then re-running the migration (once).

To best explore this option I'd like to get you in touch with our migration team. They can be reached via email at support+tradein@1password.com. With your email please include:

1. Your forum username: mayone
2. A link to this thread: https://1password.community/discussion/comment/681889/#Comment_681889
3. A note that you have duplicate items in 1Password after migrating and have already checked that you do not have multiple vaults

We'll do everything we can to help you get to a good state.

Ben

Dear 1P_Ben I've checked and I have only one account and only one vault. Now all my duplicates are propagated in any devices and in online account.
I renewed my subscription just a few days ago. If I had know, I wouldn't have wasted my money. Paying for bad service like this is really frustrating and meaningless.
Waiting for some (good) news.

Hi Ben.
No, it happens an all my mac devices (mac, ipad, iPhone) all with 1Password 8. The duplicates appeared when I’ve updated my last mac from version 7 to 8 and then propagates to other devices. Before upgrading this mac from 7 to 8 everything was ok.

FWIW, I also use Macs exclusively. I have the app installed on multiple machines, as well as the browser extensions installed (primarily use Chrome, though.) I see the duplicates everywhere: the on-page autofill list next to a field, the list from the browser extension icon, the mac apps, my iOs apps, and on. Oddly, many of the duplicates have one login item saved as item_name (username) and another version with everything the same except the (username). Not sure if that's helpful but I'm hoping so--this is getting harder to work around. I just counted and it appears I have 8 repeats of the same login item. So not just duplicates, but also octuplicates. Is it possible the Chrome browser extension is inadvertently saving logins without asking for confirmation due to a mismatch in something like http/s or the full login URL?

@mayone

Gotcha. Thank you. You mentioned this is happening on one of your Macs. Do you have other devices with 1Password 8 where you are not seeing the duplicates? If so, that would indicate to me that there is some sort of configuration issue on the one Mac. My first thought would be that you may've ended up with multiple 1Password accounts and are signed into both on that one.

If you use your web browser to access our web app at https://start.1password.com do you see the duplication there? If you do not, then let's check 1Password on that Mac to see if my theory is correct. :)

To check:

1. Open and unlock 1Password on the impacted Mac
2. In the upper left of the 1Password window select the ⬇️
3. From the resulting menu select 'Manage Accounts'

Are there multiple accounts listed there?

Ben

Hi Ben.
Yes, I see the duplicates in 1Password 8 after upgrade from 7 on one of my macs. I use only one vault, very simple configuration.
Thank you.

Hi @mayone

Are you seeing these duplicates in 1Password 8? If so, are the duplicate items in the same vault as each other, or for example is Duplicate A in Vault 1 and Duplicate B is in Vault 2? Please let me know. We'd like to help resolve this problem for you.

Ben

+1
updated from 7 to 8 on a macbook and then dozen of duplicates appeared...

Product development work for a duplicate management tool aside, it would be super helpful to have a detailed explanation somewhere from you all as to why and how duplicates end up in our accounts. I, for one, have so many duplicate logins and they seem to be replicating. I even have what appears to be quadruplicates for some login items. There are many ways to tackle this widely-experienced issue with 1password, developing new tooling to manage dupes is just one way. Behavior change on the part of us users is also a way to approach this, but we need a good understanding of why the heck all these duplicates end up in our accounts in order to stop the bleeding.

2023 and we are still counting votes... Sorry fellows, we have been forgotten :(