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Forum Discussion
Touch ID greyed out for me as well
It used to work. Stopped working 2-3 weeks ago maybe. Looks like this is a big problem for all Mac users. The steps you provide do not work.
1Password Version: Not Provided
Extension Version...
1P_Dave
Moderator
Moderator@qposner
I'm sorry that the steps didn't work. So that we can further investigate the cause and solution for your situation, I'd like to ask you to create a diagnostics report from your Mac:
Sending Diagnostics Reports (Mac)
Attach the diagnostics to an email message addressed to support+forum@1password.com.
With your email please include:
- A link to this thread: https://1password.community/discussion/142007/touch-id-greyed-out-for-me-as-well
- Your forum username:
Qposner - Please do not post your diagnostic report to the forum. This is for your privacy and security.
Please send the entire file.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave
