Touch ID greyed out for me as well

@qposner

I'm happy to hear that the issue resolved itself. If it does return then please let us know. 🙂

-Dave

I just restarted and opened 1Password. Suddenly the touch ID popped up. Very strange since it wasnt working when I was trying it yesterday and following those instructions. Seems its like taking your car to the mechanic and it wont make the noise. :-) Anyhow, Im good now. Thanks!

@qposner

You can use the instructions found in our guide: How to send a 1Password diagnostics report

-Dave

How do I run a report?

@qposner

I'm sorry that the steps didn't work. So that we can further investigate the cause and solution for your situation, I'd like to ask you to create a diagnostics report from your Mac:

Sending Diagnostics Reports (Mac)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/142007/touch-id-greyed-out-for-me-as-well
• Your forum username: Qposner
• Please do not post your diagnostic report to the forum. This is for your privacy and security.

Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

Yes, Touch ID works on everything else. Already tried all of that. No dice.

Hello @qposner! 👋

I'm sorry to hear that Touch ID isn't working to unlock 1Password on your Mac. Are you still able to unlock the Mac itself using Touch ID? You mentioned trying some steps, can you please try these specific steps:

1. Completely turn off your Mac and then turn it on to restart it. (Don't skip this step.)
2. Open and unlock 1Password for Mac.
3. Choose Apple menu  > System Settings, then click Touch ID & Password.
4. Turn off all of the features, then turn all of them back on again.
5. Go back to 1Password and choose 1Password > Settings from the menu bar.
6. Click the Security icon, then turn on "Touch ID".
7. Lock 1Password by choosing 1Password > Lock from the menu bar.
8. Now try unlocking 1Password using Touch ID.

If that doesn't work then let me know and I can help further.

-Dave

I have the desktop app and the Chrome plugin.