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Forum Discussion

jenjohnson's avatar
jenjohnson
New Contributor
7 months ago

Touch ID no longer available/working in Chrome extension

In the last weeks touch ID is no longer available/working via the browser extension in Chrome on a MacBook Air, 2024. There is no option given for it, only for password entry. It was working great an...
browser extension
macos
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
6 months ago

jenjohnson and BKmoth

I'm sorry that the steps didn't help. I'd like you to try the following next:

  1. Open and unlock 1Password for Mac.
  2. Click on 1Password next to the  in the menu bar.
  3. Click Settings.
  4. Click Browser.
  5. Turn "Connect with 1Password in the browser" off.
  6. Turn "Connect with 1Password in the browser" back on.

If that still doesn't work then I'd like to ask you to create a diagnostics report from 1Password in your browser:

Sending Diagnostics Reports (browser extension)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

-Dave