Touch ID no longer available/working in Chrome extension

jenjohnson

In the last weeks touch ID is no longer available/working via the browser extension in Chrome on a MacBook Air, 2024. There is no option given for it, only for password entry. It was working great and then stopped. Now I need to enter my password all the time. The standalone app works perfectly with touch ID and with my Apple watch. I've uninstalled the browser extension and reinstalled, have also tried all steps listed here: https://1password.community/discussion/143609/touch-id-for-1password-chrome-extension-has-stopped-working

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1Password Version: 8.10.40
Extension Version: 8.10.44.21
OS Version: macOS Sonoma 14.6.1
Browser: Chrome 128.0.6613.84

jenjohnson

In the last weeks touch ID is no longer available/working via the browser extension in Chrome on a MacBook Air, 2024. There is no option given for it, only for password entry. It was working great and then stopped. Now I need to enter my password all the time. The standalone app works perfectly with touch ID and with my Apple watch. I've uninstalled the browser extension and reinstalled, have also tried all steps listed here: https://1password.community/discussion/143609/touch-id-for-1password-chrome-extension-has-stopped-working

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1Password Version: 8.10.40 (81040031)
Extension Version: 8.10.44.21
OS Version: macOS Sonoma 14.6.1
Browser: Chrome 128.0.6613.84

Dave_1P

Hello @jenjohnson! 👋

I'm sorry that Touch ID isn't working with 1Password in the browser anymore. It sounds like the connection between the desktop app and the browser extension isn't working. Can you try the following:

1. Restart your Mac.
2. Open and unlock the 1Password desktop app using Touch ID.
3. Open your browser.
4. Right-click on the 1Password icon in your browser's toolbar and click Settings.
5. Turn "Integrate this extension with the 1Password desktop app" off.
6. Turn "Integrate this extension with the 1Password desktop app" back on.

Does that allow you to unlock 1Password in the browser using Touch ID? If it doesn't then do you see a green circle under the "Integrate this extension with the 1Password desktop app" setting? Or do you see a different colour circle with an error message?

-Dave

jenjohnson

Thanks, Dave. I did all the steps and it didn't solve the issue. Under the "Integrate this extension with the 1Password desktop app" setting, the circle is yellow and it says, "Problems connecting. Please make sure the 1Password app is unlocked." (The desktop app was/is unlocked.)

jenjohnson

Hi @Dave_1P - realized I didn't tag you, in case that was needed. I've repeated the suggested steps a few times and still not resolving the issue. Thanks.

BKmoth

Having the same issue, did all the steps and it did not resolve the issue for me either.
Sonoma 14.6.1
1Password Beta 8.10.44.21
Chrome 128.0.6613.85

Dave_1P

@jenjohnson and @BKmoth

I'm sorry that the steps didn't help. I'd like you to try the following next:

1. Open and unlock 1Password for Mac.
2. Click on 1Password next to the  in the menu bar.
3. Click Settings.
4. Click Browser.
5. Turn "Connect with 1Password in the browser" off.
6. Turn "Connect with 1Password in the browser" back on.

If that still doesn't work then I'd like to ask you to create a diagnostics report from 1Password in your browser:

Sending Diagnostics Reports (browser extension)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/147892/touch-id-no-longer-available-working-in-chrome-extension
• Your forum username: username

You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

-Dave

BKmoth

Thank you so much, this seems to have solved the problem! I will let you know if it stops working at some point.

jenjohnson

Thank you @Dave_1P - that fixed my issue as well, I so appreciate the help!

Dave_1P

@BKmoth and @jenjohnson

I'm happy that the steps resolved the issue for you both. 🙂

-Dave

nsa_dc

found the problem. thx

Dave_1P

@nsa_dc

Thanks for letting us know, let us know if you run into any other issues in the future. 🙂

-Dave

shivram

Hi, tried the steps and it didn't resolve for me.

1Password for Mac 8.10.52 (81052025)
MacOS - 14.1.2 (23B92)
Support ID number - DVB-49143-145.

Dave_1P

@shivram

Thank you for posting the Support ID, I see that my colleague has sent you a reply. Please continue the conversation there.

-Dave

ref: DVB-49143-145

shivram

Yes thank you!