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Forum Discussion
jenjohnson
7 months agoNew Contributor
Touch ID no longer available/working in Chrome extension
In the last weeks touch ID is no longer available/working via the browser extension in Chrome on a MacBook Air, 2024. There is no option given for it, only for password entry. It was working great and then stopped. Now I need to enter my password all the time. The standalone app works perfectly with touch ID and with my Apple watch. I've uninstalled the browser extension and reinstalled, have also tried all steps listed here: https://1password.community/discussion/143609/touch-id-for-1password-chrome-extension-has-stopped-working
1Password Version: 8.10.40
Extension Version: 8.10.44.21
OS Version: macOS Sonoma 14.6.1
Browser: Chrome 128.0.6613.84
- 1P_Dave
Moderator
Thank you! I'll close this thread to spare the original poster the notifications when someone posts. If anyone runs into the same issue in the future then please create a new thread. 🙂
-Dave
- shivramNew Contributor
Yes thank you!
- 1P_Dave
Moderator
Thank you for posting the Support ID, I see that my colleague has sent you a reply. Please continue the conversation there.
-Dave
ref: DVB-49143-145
- shivramNew Contributor
Hi, tried the steps and it didn't resolve for me.
1Password for Mac 8.10.52 (81052025)
MacOS - 14.1.2 (23B92)
Support ID number - DVB-49143-145. - 1P_Dave
Moderator
Thanks for letting us know, let us know if you run into any other issues in the future. 🙂
-Dave
- nsa_dcNew Contributor
found the problem. thx
- 1P_Dave
Moderator
- jenjohnsonNew Contributor
Thank you 1P_Dave - that fixed my issue as well, I so appreciate the help!
- BKmothNew Contributor
Thank you so much, this seems to have solved the problem! I will let you know if it stops working at some point.
- 1P_Dave
Moderator
jenjohnson and BKmoth
I'm sorry that the steps didn't help. I'd like you to try the following next:
- Open and unlock 1Password for Mac.
- Click on 1Password next to the  in the menu bar.
- Click Settings.
- Click Browser.
- Turn "Connect with 1Password in the browser" off.
- Turn "Connect with 1Password in the browser" back on.
If that still doesn't work then I'd like to ask you to create a diagnostics report from 1Password in your browser:
Sending Diagnostics Reports (browser extension)
Attach the diagnostics to an email message addressed to
support+forum@1password.com
.With your email please include:
- A link to this thread:
https://1password.community/discussion/147892/touch-id-no-longer-available-working-in-chrome-extension
- Your forum username:
username
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave