Signing back into the Community for the first time? You'll need to reset your password to access your account. Find out more.
Forum Discussion
Touch ID not working on Mac
Unlocking 1Password via Touch ID on 16" M3 Max MacBook Pro with macOS Sonoma 14.5, does not work. I get "That didn't work Check your password and try again" or "Touch ID sensor currently not availabl...
1P_Dave
Moderator
ModeratorHello blahsoblah! 👋
I'm sorry that you're unable to unlock 1Password using Touch ID. I'd like to ask you to create a diagnostics report from your Mac:
Sending Diagnostics Reports (Mac)
Attach the diagnostics to an email message addressed to support+forum@1password.com.
With your email please include:
- A link to this thread: https://1password.community/discussion/147312/touch-id-not-working-on-mac
- Your forum username:
Blahsoblah - Please do not post your diagnostic report to the forum. This is for your privacy and security.
Please send the entire file.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave
