Signing back into the Community for the first time? You'll need to reset your password to access your account.  Find out more.

Forum Discussion

Former Member's avatar
Former Member
3 years ago

Touch ID on Mac

Hi I tried to set up Touch ID on 1 password on Mac through this but I don’t see an option in security to turn on Touch ID, can you please instruct me how to find that option?

https://support.1password.com/touch-id-mac/?utm_source=google&utm_medium=cpc&utm_campaign=18388341772&utm_content=&utm_term=&gclid=CjwKCAiA2rOeBhAsEiwA2Pl7Q-oVwKGSY5VwHOZv9B5-si4qhM5Hbi99t0CPOwpMYZe3BonRRdDX_hoCZYYQAvD_BwE&gclsrc=aw.ds

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser:_ Not Provided

macos
  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    3 years ago

    maxseelemann

    I'm sorry that Touch ID isn't working with 1Password on your Mac. I'd like to ask you to create a diagnostics report from your Mac:

    Sending Diagnostics Reports (Mac)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    The report will be in zip format. Please send the entire file.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

    -Dave

  • maxseelemann's avatar
    maxseelemann
    New Contributor
    3 years ago

    Hello, I'm having the same issue. Tried all the steps above, restarted my Mac, etc. Other apps work fine with Touch ID, it's just 1Password 8 that insists on not wanting to use this feature. Anything else I can try?


    BTW the link below the greyed out settings is not helpful at all.

    Thanks, Max

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    3 years ago

    Hello @macpano! 👋

    I'm sorry to hear that you're having trouble turning on Touch ID for 1Password. Have you already turned on Touch ID for the Mac itself? Are you able to unlock the Mac itself using Touch ID? If you are then please try these steps:

    1. Completely turn off your Mac and then turn it on to restart it. (Don't skip this step.)
    2. Open and unlock 1Password for Mac.
    3. Choose Apple menu  > System Settings, then click Touch ID & Password.
    4. Turn off all of the features, then turn all of them back on again.
    5. Go back to 1Password and choose 1Password > Settings from the menu bar.
    6. Click the Security icon, then turn on "Touch ID".
    7. Lock 1Password by choosing 1Password > Lock from the menu bar.
    8. Now try unlocking 1Password using Touch ID.

    For many people just restarting their Mac gets Touch ID working again, if it does for you as well then you can skip the rest of the steps. 🙂

    Please let me know if you run into any issues or get stuck anywhere.

    -Dave