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Forum Discussion
TouchID stopped working since iOS16 [Fixed. Please see the approved answer for details.]
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Since I updated to iO16, TouchID is no longer recognized by apps. The TouchID dialog appears, but then terminates as if the finger is not recognized. 1Password then falls back to the login code. Other apps, such as one for signing PDFs, report "Authentication not successful". When I disable TouchID in 1Password Settings, the switch remains grayed out and cannot be enabled. I reinstalled 1Password, now it tries to use TouchID again and falls back to the LogIn code at the first finger touch.
It seems that apps in general have problems accessing the security engine, otherwise TouchID works for all other areas like unlock, wallet cards, etc..
1Password Version: 8.9.5
Extension Version: Not Provided
OS Version: iOS 16.0 (20A362)
Browser:_ Not Provided
- 1P_Dave
Moderator
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Hello folks,
I have some very happy news to share: we've released a new update which fixes an issue with using Touch ID to unlock 1Password on the iPhone and iPad. You can find complete release notes about version 8.10.0 on our website: 1Password Releases
Your iPhone or iPad will update 1Password automatically if automatic updates are turned on; otherwise, open the App Store app to download the latest version.
If you still have trouble using Touch ID to unlock 1Password after updating then please let us know by creating a new thread so that we can investigate further.
Thank you for everyone's patience and to everyone who sent in a diagnostics report to help our developers track down and resolve the issue. I'm sorry for the frustration that the issue caused and for the delay in getting a fix out to everyone. This is our biggest iOS update ever and includes not only bug fixes but new features like reordering fields and sections in items, the ability to set a default vault for saved items, and improved search. Read about these and more upcoming features on our blog! 😊
-Dave
TouchID is grayed out in settings and a password is required every time I open 1Password. How can I get TouchID to work again?
1Password Version: 8.9.7
Extension Version: Not Provided
OS Version: iOS 16.3
Browser:_ Not Provided
Referrer: forum-search:TouchIDSure glad I found this thread and now know it is not just me.
iPair Air 5
iOS 16.3Please get this fixed! The alternative is a different product 😢
- 1P_Dave
@albertvanderiet
We're not in a position to give an ETA at the moment but the team is working hard to get the fix into your hands as soon as possible. We have a blog article with more details here: Building a Better, More Useful 1Password
-Dave
Sorry I meant 1P_Dave can you give an ETA for the update? Thanks!
