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Forum Discussion
TouchID stopped working since iOS16 [Fixed. Please see the approved answer for details.]
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Since I updated to iO16, TouchID is no longer recognized by apps. The TouchID dialog appears, but then terminates as if the finger is not recognized. 1Password then falls back to the login code. Other apps, such as one for signing PDFs, report "Authentication not successful". When I disable TouchID in 1Password Settings, the switch remains grayed out and cannot be enabled. I reinstalled 1Password, now it tries to use TouchID again and falls back to the LogIn code at the first finger touch.
It seems that apps in general have problems accessing the security engine, otherwise TouchID works for all other areas like unlock, wallet cards, etc..
1Password Version: 8.9.5
Extension Version: Not Provided
OS Version: iOS 16.0 (20A362)
Browser:_ Not Provided
Most days I just use an excel spreadsheet right now. Maybe 1Password 9 will be a better experience
@jkratz, I did a full wipe and restore. 1P8 still did not work with Touch ID. @RylenF, getting 1P7 is easy, it should be in your App Store list of previous purchases. Click on your profile in the App Store and then tap on "purchased" you will be able to find 1P7 in there. It still works with FaceID - though some folks have reported that it does not work, so YMMV
GreyM1P is there a fix released already?
Someone mentioned that we could roll back 1password 7.
I'm not seeing the 1password 7 in the App Store.jkratz: I just got a new phone 14 on launch. No desire to start over. And other companies’s software is relevant because other companies use bio authentication and haven’t found it broken. Electron as a development platform has ruined 1password. Causing them real problems should not be an excuse when they obviously don’t have the tech talent to keep their software working. This isn’t a giveaway—it’s a mission critical piece of software by a “professional” company, or at least it used to be.
Huh. Oddly enough still plenty usable aside from this niche bug on iPhones which affects those of us that do a full reset on our phones. If it's that big of a deal back up your phone, erase it, and restore it which fixes the problem. Its only a bit more drastic than a full reset and definitely a lot less drama than is displayed in your post. Other companies software is irrelevant here and I expect if it wasn't causing them real problems it would have been fixed already.
Dave, what has happened to your company here? Agree with prior post that this hasn’t hit other apps. Is it your devotion to electron? Is it your focus on so many platforms at once without sufficient coordination? How has this festered for so long, and what is your target date for resolution?
Oh how the mighty have fallen in providing a usable solution that was so solid and such a market leader
- 1P_Dave
Moderator
Hello folks,
Thank you for your feedback and reports. 1Password understands the importance of biometrics, namely the security and convenience it offers our customers and our development team is working on this issue. We hope to have a fix included in a future update to 1Password 8 for iOS/iPadOS.
-Dave
