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Forum Discussion
TouchID stopped working since iOS16 [Fixed. Please see the approved answer for details.]
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Since I updated to iO16, TouchID is no longer recognized by apps. The TouchID dialog appears, but then terminates as if the finger is not recognized. 1Password then falls back to the login code. Other apps, such as one for signing PDFs, report "Authentication not successful". When I disable TouchID in 1Password Settings, the switch remains grayed out and cannot be enabled. I reinstalled 1Password, now it tries to use TouchID again and falls back to the LogIn code at the first finger touch.
It seems that apps in general have problems accessing the security engine, otherwise TouchID works for all other areas like unlock, wallet cards, etc..
1Password Version: 8.9.5
Extension Version: Not Provided
OS Version: iOS 16.0 (20A362)
Browser:_ Not Provided
What do I have to do to get Touch ID to work again?
I have reset, erased, reinstalled almost every app, fingerprint, including 1password itself,
1P_Ben1Password Team
Hi folks,
I still use 1PW 7
1Password 7 has been retired and is no longer under active development. The way forward with new features and fixes would be to upgrade to 1Password 8. If you haven't already discussed that path with our team I'd encourage you to reach out to us via email at
support@1password.comHoping for a fix soon!!
There are a few different issues related to biometrics on iOS that we're working on:
- Biometrics in 1Password for Safari, which was intentionally removed due to changes in the iOS WebAuthn framework. This came back on November 1st with the release of 1Password for iOS 8.9.7. The change does require users be running iOS 16.1 in order to take advantage of the new APIs that were included in that version. If you're still having trouble with 1Password for Safari, but not with the main 1Password app, please email us so we can troubleshoot with you.
- General issues using biometrics with the main 1Password app on iOS. Under the hood there are a couple different things that we're working on improving here.
I hope to have more news on these fronts soon.
Ben
I have the same issue on my iPad Air 5. Hoping for a fix soon!!
Jack_P_1P any updates? I still does not work and my iPad is my only device I still use 1PW 7 on.
GreyM1P - I’m having the same issue with the Touch ID. Is there any update on this please?
GreyM1P@carlwright – You're welcome. :)
- GreyM1P
Hi there @carlwright
It's not just you. There is a bug in the currently-available version of 1Password for iOS which causes problems with unlocking it using Face ID or Touch ID. Our development team have solved that problem and we'll be publishing an update which includes that fix very very soon. :)
— Grey
Hi
I've recently purchase a new iPad 9 Gen which has touch id. I have set up Touch ID and have no problems with any other apps or logging into the iPad using touch.
The only app that's causing any problems is 1Password. Every time I open the app up it asks for the Thumb access but then immediately says "You need to enter your account password before you can use Touch ID". I enter the password but as soon as I open the app again it wants to have the password again and Touch ID has never worked.
I've tried resetting touch id, new thumb prints, restarts, re-installed 1Password. No luck.
1Password works fine on my iPhone with Face ID but not on this iPad.
Like I say, all other apps are working fine.
I've run out of ideas now as to what else I could do?
Thanks
Carl
1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser:_ Not Provided
