TouchID stopped working since iOS16 [Fixed. Please see the approved answer for details.]

@kutekoala

Is the 1Password 8 Face ID and Touch ID issue resolved for iOS 15 and iOS 16?

It'll be included in the next update for 1Password for iOS. That update has been written, and it's going through final testing. We're hoping it'll be available very soon, unless there's a problem found during testing.

I checked the 1Password 8.9.7 release notes on Nov 1, 2022 that said the following.

You can now use Face ID and Touch ID to unlock 1Password in Safari after updating to iOS 16.1 or later. #17988

That line specifically relates to unlocking 1Password in Safari (the Safari extension), rather than 1Password itself. We've had reports of the main 1Password app being unable to unlock using Face ID or Touch ID from both iOS 15 and iOS 16 – it's not a version-specific bug.

What does the #17988 number mean? That looks like a ticket or bug report number

Yes, it's a bug number. We include them in our release notes when things are fixed, so you'll be able to look for it in the App Store listing, or on the 1Password Releases blog when the update is released:

☞ 1Password for iOS Releases

Summary

GreyM1P Can you please provide a status update? Is the 1Password 8 Face ID and Touch ID issue resolved for iOS 15 and iOS 16?

Details

I checked the 1Password 8.9.7 release notes on Nov 1, 2022 that said the following.

You can now use Face ID and Touch ID to unlock 1Password in Safari after updating to iOS 16.1 or later. #17988

But I'm not sure if that means Face ID and Touch ID are working for all iOS versions. I tested 1Password 8 on my iPhone SE generation 1 running iOS 15.7.1 and Touch ID works fine—I don't have Face ID. But I'm not sure if the problem is still happening for iOS 16 since I can't upgrade my iPhone SE generation 1 to iOS 16.

I read your earlier status update but I didn't see you mention if the problem only effects iOS 16 and not iOS 15.

Aside question: What does the #17988 number mean? That looks like a ticket or bug report number and I wonder if there is an actual link to 17988 that I can check out. I tried looking up https://1password.community/discussion/17988 but that discussion post didn't seem related.

Thanks for reading!

Hi all,

Before my question, I’m using 1password v8.9.7 and iOS 16.1.1 with the latest iPhone SE.

I have 1 issue that very annoying since I’ve already setup touch ID on my phone.

Everytime I’m opening 1password app, the app always requires master password intead touch ID. Totally its hurts me :(

Does anyone have some problem here? And how to fix it?

Anyway I share screen record here on Dropbox https://www.dropbox.com/s/6fvljiz5lhqymy5/1pass8.mov?dl=0

Thank you

I had to reset my settings and this issue has affected me since then. Kind of a fatal issue for a password manager not to be able to use FaceID.

@RylenF Can you describe a little bit more with actions? I tried as you said but biometrics did not come back.

• Uninstall 1P8 (1P7 still stays on my phone)
• Re-download 1P8, reboot my phone, open 1P8
• Set up my account without FaceID enabled at first, turn it on in Settings

I updated my iPhone with today’s update 16.1, removed the 1Password app, reloaded and opened. I did not opt in immediately to use the Face ID, but instead went to safety to make sure the toggle in FaceID was operable and turned on there. It works! Hallelujah!

This is as pervasive as ever. Neither my iPad nor my IPhone 13 will unlock via biometrics (faceID) in Safari on iOS or iPadOS. The option doesn’t even show up. FaceID works fine for the 1Password8 app on both devices.

Worked on iPadOS immediately. Did not work on iOS (yes I did the upgrade in the App Store) even after force quitting 1Password and Safari (still kept asking for password in Safari to open the 1password extension). But after I uninstalled and re-installed from the App Store all seems good.

Please 🙏 report back!

I see that there is a new version just released that reportedly fixes these problems. I’ve downloaded it and will try. It’s been way too long coming, but I look forward to getting back on track.