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Former Member's avatar
Former Member
2 years ago

Trouble saving and using a passkey for Amazon

I've been a happy user of 1Password for several years. I have an existing Amazon account and I recently added the Amazon app to my iPhone. While signing into Amazon via 1Password, 1Password asked if ...
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1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 years ago

Hello @WilburPost! 👋

I'm sorry that you ran into trouble when saving a passkey for your Amazon account in 1Password. The behaviour that you've described certainly isn't intended and doesn't sound normal and I'd like to investigate this to figure out what might have gone wrong.

Passkeys are a modern alternative to passwords – they enable people to log in to their online accounts without having to enter a password. Passkeys are more secure than passwords, and help protect you from threats such as phishing.

When you save a passkey using 1Password for iOS you get two options:

  • Create new item for Amazon.com
  • Update existing item

By default, if you've already saved your password for Amazon in 1Password, "Update existing item" will be selected and the passkey will be added to your Login item. Your existing password will not be removed.

So that I can better understand the situation can you please tell me the following:

  1. If you search for Amazon using the 1Password for iOS app, do you see an item that contains your password? Or do you see multiple items for Amazon?
  2. Can you find your password in a previous version of your Login item for Amazon: View and restore previous versions of items

I look forward to hearing from you.

-Dave