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Forum Discussion
Trouble saving and using a passkey for Amazon
I've been a happy user of 1Password for several years. I have an existing Amazon account and I recently added the Amazon app to my iPhone. While signing into Amazon via 1Password, 1Password asked if I wanted to create a Passkey. Sure, I thought, why not. I had no idea what Passkey was, but the promise was more convenience. Problem was, once added I couldn't get Passkey to work with my Amazon account. No problem, I thought, I'll just log in with my existing password. Guess what? 1Password no long held my Amazon password; in its place was the word "Passkey," and that wasn't working. In order to dump the Passkey and restore my Amazon password, I had to dig through my records elsewhere in order to track down the password (fortunately I had a copy of it stored outside of 1Password).
Did I miss something? Appears by my opting for Passkey, 1Password deleted my Amazon password across all my devices with no option to retrieve it. Why in the world would 1Password do that?
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- 1P_Tommy
Moderator
@WilburPost
The password should remain. This is how mine looks. Even though there is generally no need to blur the totp field, I did so folks don't think it's valid. Can you clarify if you saw the word passkey like in my screenshot or if you saw the word passkey in the password field itself. Sorry for asking again. I want to ensure I'm following you correctly.
You can check for previous versions here:
👀 💾 View and restore previous versions of items
Every membership has a Private vault that would not need to be created. Do you see the Private vault?
Hi Dave,
Thank you for your reply.
Per: "if you've already saved your password for Amazon in 1Password, 'Update existing item' will be selected and the passkey will be added to your Login item. Your existing password will not be removed."
When I created the Amazon passkey, my existing password was no longer visible, nor available that I could see. In it's place was the word, "Passkey."
I have only a single entry for Amazon.
I apparently have no previous versions of my Amazon password within 1Password because there's nothing in my 1Password Vault. Apparently Vaults need to be created manually?
Should this happen again, does 1Password archive previous login versions?
Thanks again.
- 1P_Dave
Hello @WilburPost! 👋
I'm sorry that you ran into trouble when saving a passkey for your Amazon account in 1Password. The behaviour that you've described certainly isn't intended and doesn't sound normal and I'd like to investigate this to figure out what might have gone wrong.
Passkeys are a modern alternative to passwords – they enable people to log in to their online accounts without having to enter a password. Passkeys are more secure than passwords, and help protect you from threats such as phishing.
When you save a passkey using 1Password for iOS you get two options:
- Create new item for Amazon.com
- Update existing item
By default, if you've already saved your password for Amazon in 1Password, "Update existing item" will be selected and the passkey will be added to your Login item. Your existing password will not be removed.
So that I can better understand the situation can you please tell me the following:
- If you search for Amazon using the 1Password for iOS app, do you see an item that contains your password? Or do you see multiple items for Amazon?
- Can you find your password in a previous version of your Login item for Amazon: View and restore previous versions of items
I look forward to hearing from you.
-Dave
