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Forum Discussion

System's avatar
System
Super Contributor
4 years ago

Trouble with Safari extension

This discussion was created from comments split from: Safari extension often loses connection to 1password.
browser extension
Former Member's avatar
Former Member
4 years ago

Thanks for the additional info guys. Can you please try restarting 1Password and Safari like so:

  1. Right click the little 1Password icon on the top menu bar of your Mac (where the clock is) and select "Quit 1Password Completely".
  2. Quit Safari by right clicking its icon in the Dock and selecting "Quit".
  3. Open and unlock 1Password.
  4. Open Safari and test if it is working properly.

In case the issue persists, please send us the following to support+x@1password.com:
- A short description of the issue and a link to this discussion here.
- A diagnostics report from your Mac: https://support.1password.com/diagnostics/