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Forum Discussion
Turning off Touch ID
Hey, I want to turn OFF Touch ID in 1Password, but every time I restart my laptop, or it goes to sleep and wakes up, Touch ID is turned on again. I turn it off by unticking the Touch ID checkbox in ...
Kester_D_1P
1Password Team
1Password TeamHi esebesty - I'm sorry to hear about this. I've done some testing with 8.10.32 and I've been unable to replicate this behaviour. I'd like to ask you to create a diagnostics report from your Mac so I can take a closer look at what's happening here:
☞Sending Diagnostics Reports (Mac)
Please attach the diagnostics to an email message addressed to support+forum@1password.com.
With your email, make sure to include:
- A link to this thread:
https://1password.community/discussion/145790/turning-off-touch-id - Your forum username:
esebesty
You'll receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here and I'll make sure that your message gets to the right team.
