Turning off Touch ID

esebesty
esebesty
Community Member
edited May 15 in Mac

Hey, I want to turn OFF Touch ID in 1Password, but every time I restart my laptop, or it goes to sleep and wakes up, Touch ID is turned on again. I turn it off by unticking the Touch ID checkbox in Settings > Security, but it resets to being turned on with the default 2 weeks password requirement all the time. Any idea what's going on?

1Password Version: 8.10.32
Extension Version: 2.23.3
OS Version: macOS Sonoma 14.4.1
Browser: Firefox

Comments

  • Kester.D_1P
    Kester.D_1P

    Hi @esebesty - I'm sorry to hear about this. I've done some testing with 8.10.32 and I've been unable to replicate this behaviour. I'd like to ask you to create a diagnostics report from your Mac so I can take a closer look at what's happening here:

    ☞Sending Diagnostics Reports (Mac)

    Please attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email, make sure to include:

    • A link to this thread: https://1password.community/discussion/145790/turning-off-touch-id
    • Your forum username: esebesty

    You'll receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here and I'll make sure that your message gets to the right team.

  • esebesty
    esebesty
    Community Member

    Thanks, support ticket id is: RGQ-89982-513

  • Dave_1P
    Dave_1P

    @esebesty

    Thank you for posting the Support ID. The team has received your diagnostics report and one of my colleagues will send you an email as soon as possible.

    Since we have a communications channel open via email, I'll close this thread.

    -Dave

    ref: RGQ-89982-513

This discussion has been closed.