Hello I have seen the previous thread here: https://1password.community/discussion/113551/cant-setup-2fa-on-instagram related to not being able to setup a 2FA using 1Password however this does not work for me. I was able to successfully setup using Lastpass Authenticator App. I am able to successfully setup 2FA for Facebook using 1Password. I am trying to change these settings through Meta's new Accounts Centre. I have tried both scanning the QR code and copy pasting the code into 1Password. 1Password creates a code but this is not being recognised by Instagram when trying to verify the code. I haven't encountered this issue with any other site. I am using MacOS 14.0 and 1Password for Mac 8.10.16 (81016047). My browser is Arc Version 1.9.2. 1Password Version: Mac 8.10.16 (81016047) Extension Version: Not Provided OS Version: MacOS 14.0 Browser: Arc Version 1.9.2.

1P_Dave I can chip in on this issue. Here's an exact breakdown of the steps: Navigate to https://accountscenter.instagram.com/password_and_security/ Click "Two-factor authentication" Select profile Select "Authentication app" See QR code and key. In 1Password, attempt to add key in various ways (all successfully generate a code) Click "Scan QR code" in the Two-factor authentication banner Edit -> Security -> OTP -> Click "Scan QR Code from clipboard or screen" Edit -> Security -> OTP -> Paste key shown on screen Each of the methods of adding the code will generate a code successfully, resulting in an otp string as follows (ignore the curly braces): otpauth://totp/Username:{username}?secret={secret}&issuer=Instagram. However, it's the next part that is the issue: Click "Next" on Instagram -> "Get your code from your authentication app" Entering the generated OTP code either via autofill or copy/paste results in the following: There is no way to proceed. Also there are no console logs to speak of, and checking the network requests shows that their GraphQL calls to their server are generating this error message, so something is off about either their OTP method or how 1Password is generating the codes for Meta OTP.

+1. My issue is exactly as ShaggyKris explained. I've tried every possible method. It just never accepts the generated code. Meanwhile things worked perfectly fine for Facebook, which was generated on the same exact page (literally, Facebook and Instagram are together under the Meta account manager page). Only Instagram is failing. At first glance it seems obvious this issue is on the Instagram side... but I was just able to setup Instagram fine in the Google Authenticator app. This is the only reason I decided to chip in.

Hello everyone, I've tested things again and I'm now also seeing the same behaviour as you are when trying to setup two-factor authentication using Instagram's website on the desktop. When scanning the QR code using 1Password, or entering the key manually, Instagram does not accept the one-time password but just displays an error message that says: This code isn't right. Please try again. I scanned the same QR code using the Google Authenticator app and confirmed that it generates the same one-time password as 1Password and that the same error occurs when entering a one-time password from Google Authenticator. This confirms that the issue is with the Instagram website and not 1Password and that it occurs with any authenticator app. I recommend reaching out to Instagram directly since they'll need to investigate this further in order to get this fixed from their end: Help Center -Dave

Hello @RichoCorey! 👋 I'm sorry to hear that you're unable to use 1Password as an authenticator app for Instagram. Are you scanning the QR code using the desktop app or the browser extension? If you were using the desktop app, then can you try these steps: Open the desktop app. Find the item for Instagram and click Edit. Remove the non-working 2FA one-time password. Save the item. Open your browser and go to Instagram's 2FA setup page until you see the QR code to scan. Use the browser extension to scan the QR code: Use 1Password as an authenticator for sites with two-factor authentication Let me know if that doesn't work and I can investigate further. 🙂 -Dave

Thanks Dave, surprisingly this worked... The desktop app for whatever reason still would not work, but the extension worked first time just by scanning the QR code.

Unable to create 2FA for Instagram Account

Crayder
New Contributor
2 years ago
+1. My issue is exactly as ShaggyKris explained. I've tried every possible method. It just never accepts the generated code.

Meanwhile things worked perfectly fine for Facebook, which was generated on the same exact page (literally, Facebook and Instagram are together under the Meta account manager page). Only Instagram is failing.

At first glance it seems obvious this issue is on the Instagram side... but I was just able to setup Instagram fine in the Google Authenticator app. This is the only reason I decided to chip in.
ShaggyKris
New Contributor
2 years ago
1P_Dave I can chip in on this issue. Here's an exact breakdown of the steps:

Navigate to https://accountscenter.instagram.com/password_and_security/

Click "Two-factor authentication"

Select profile

Select "Authentication app"

See QR code and key.

In 1Password, attempt to add key in various ways (all successfully generate a code)

Click "Scan QR code" in the Two-factor authentication banner

Edit -> Security -> OTP -> Click "Scan QR Code from clipboard or screen"

Edit -> Security -> OTP -> Paste key shown on screen

Each of the methods of adding the code will generate a code successfully, resulting in an otp string as follows (ignore the curly braces): otpauth://totp/Username:{username}?secret={secret}&issuer=Instagram. However, it's the next part that is the issue:

Click "Next" on Instagram -> "Get your code from your authentication app"

Entering the generated OTP code either via autofill or copy/paste results in the following:

There is no way to proceed. Also there are no console logs to speak of, and checking the network requests shows that their GraphQL calls to their server are generating this error message, so something is off about either their OTP method or how 1Password is generating the codes for Meta OTP.
1P_Dave
Moderator
2 years ago
bcg602

I'm sorry that you're also running into issues. Can you tell me which specific step isn't working and what you see on your screen at that step?

-Dave
bcg602
New Contributor
2 years ago
Hi Dave,

I tried the steps in your linked post but I'm still having issues. Help?
1P_Dave
Moderator
2 years ago
LeVeL5

I'm sorry that you're seeing the same issue. Can you please try the steps in this post.

Let me know if they don't work and I can help further.

-Dave
LeVeL5
New Contributor
2 years ago
I'm having this same problem now that I'm trying to set up 2FA with 1Password. I've tried to do it with my Mac by copying the code and the QR image, and with my phone by scanning the QR code, and it doesn't work: it generates a code that's rejected by Instagram's setup wizard. I'll try again tomorrow, but it shouldn't be this hard...
1P_Dave
Moderator
2 years ago
I'm happy that you were able to get things working. 🙂

-Dave
EnriqueCordero
New Contributor
2 years ago
Hi Dave,

In the end I managed to enable it today. I activated it in instagram from the phone, generated there the code for the OTP and added the One Time Password on the Chrome extension in my mac. Then I validated the generated code in the phone and it worked. A little bit complex but at least I got it working.

Thanks anyway for the support
1P_Dave
Moderator
2 years ago
EnriqueCordero

I'm sorry that you're running into the same issue. Can you confirm that you tried the steps in my previous comment, in order, using Chrome on your Mac: https://1password.community/discussion/comment/701200/#Comment_701200

What happens at step 7 when you click "Scan QR Code"? Can you tell me if a code is copied to your clipboard? Is a code added to your Login item for Instagram in 1Password?

-Dave
EnriqueCordero
New Contributor
2 years ago
I am facing the same problem. I have tried creating it via the chrome extension, via my iphone, with QR Code, with the Key Code... No way to get it working :(