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XIII's avatar
XIII
Trusted Contributor
3 years ago

Universal Autofill broken for Fastmail/Fastmate

As of yesterday 1Password for Mac fails to fill in my Fastmail credentials (username, password, and TOTP code) in Fastmate using Universal Autofill.

This worked fine before and is so nice to have. Can you please fix this?

(Universal Autofill still seems to work in other Apps, for example Remember The Milk for Mac)

1Password Version: 80800105 (Nightly)
Extension Version: n/a
OS Version: macOS Monterey 12.4

macos
  • Jack_P_1P's avatar
    Jack_P_1P
    Icon for 1Password Team rank1Password Team
    3 years ago

    Hey XIII:

    A diagnostics report would likely be the best way of determining why 1Password is having trouble detecting Fastmate. I'd like to ask you to create a diagnostics report from your Mac:

    Sending Diagnostics Reports (Mac)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

  • XIII's avatar
    XIII
    Trusted Contributor
    3 years ago

    Have you tried removing the app linking within the Fastmail login and adding it again by attempting to fill?

    I removed the App linking from my Fastmail login and now I can't add it again:

    • Nothing happens after pressing ⌘\ (in Fastmate; it works in other Apps)
    • Autofill does not work from Quick Access either

    I’m wondering if something changed there, such an update?

    I compile my own version of Fastmate and did not need to do this recently, so it's either a 1Password or macOS update causing this.

  • 1P_Tommy's avatar
    1P_Tommy
    Icon for Moderator rankModerator
    3 years ago

    XIII

    No worries and thanks as always. Yes, 100% while using Fastmate the app. I can fill there with no issue using Universal Autofill. I’ve logged in and out a few times testing. Fills everything including my totp.

    1st Mac with 12.4 and 1Password nightly. ✅
    2nd Mac with 12.4 and 1Password production. ✅

    I then took Mac (2) to the beta (80800104) and again experienced no trouble filling.

    Hmm. Is the login offered up when you go to fill? Have you tried removing the app linking within the Fastmail login and adding it again by attempting to fill? I’m wondering if something changed there, such an update? If so, removing and re-linking it would likely help.

  • XIII's avatar
    XIII
    Trusted Contributor
    3 years ago

    Since I see many topics being closed for also contacting via email I did only post here.

    Please note that the issue is with Fastmate, not the Fastmail website itself (links in start post).

    The issue is still present in today's Nightly build.

  • 1P_Tommy's avatar
    1P_Tommy
    Icon for Moderator rankModerator
    3 years ago

    XIII

    Sorry about that we are try to get to everyone as soon as possible.

    Did you receive a support ID? Please share it with me. Nightlies are often more bleeding edge. Please continue to report issues here or via email. I also use the nightly and I just installed Fastmate and I have no trouble filling in the username/password and totp.

    btw, thanks for prodding me to do that I need to clean up my inbox.

  • XIII's avatar
    XIII
    Trusted Contributor
    3 years ago

    Is there any way to report this to the developers directly?

    You would think they would like to know about regressions in their Nightly builds, but so far I have been waiting 4 days in vain for an answer from Support, which means this bug might end up in the Beta/Release channels...

    What's the point of letting users run Nightly builds if there's no proper feedback loop?