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Forum Discussion

Former Member's avatar
Former Member
3 years ago

Unlock 1Password with Pin

Using the Windows pin to unlock 1Password after it auto-locks in the same browser session has stopped working. I think this happened after I upgraded to version 1Password 8. In the settings "Unlock...
windows
1P_Gem's avatar
1P_Gem
Icon for 1Password Team rank1Password Team
3 years ago

Hi @zkaps, thanks for confirming! It sounds as if the desktop app and browser extension might be having some trouble communicating.

To investigate this further, I'd like to ask you for a diagnostics report from your Windows PC:
* Sending diagnostics reports (Windows)

Attach this file in an email addressed to support+forum@1password.com. With your email please include:
* A link to this thread: https://1password.community/discussion/137063/unlock-1password-with-pin#latest
* Your forum username: zkaps

You'll receive an automated response from our BitBot assistant with a Support ID. Please post that number here. Thanks!