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Forum Discussion

Former Member's avatar
Former Member
3 years ago

Unlock 1Password with Pin

Using the Windows pin to unlock 1Password after it auto-locks in the same browser session has stopped working. I think this happened after I upgraded to version 1Password 8. In the settings "Unlock using Windows Hello" is checked.
How do I restore the capability to unlock 1Password using the pin ?

1Password Version: 8.9.13
Extension Version: 2.5.1
OS Version: Win 10 22H2
Browser:_ Chrome, version 109.0.5414.75

windows
  • 1P_Gem's avatar
    1P_Gem
    Icon for 1Password Team rank1Password Team
    3 years ago

    Hi @zkaps, thanks for letting us know! We've received your email and will continue the conversation over there 😄

    ref: EPT-75647-292

  • Former Member's avatar
    Former Member
    3 years ago

    Support ID: [#EPT-75647-292]

  • 1P_Gem's avatar
    1P_Gem
    Icon for 1Password Team rank1Password Team
    3 years ago

    Hi @zkaps, thanks for confirming! It sounds as if the desktop app and browser extension might be having some trouble communicating.

    To investigate this further, I'd like to ask you for a diagnostics report from your Windows PC:
    * Sending diagnostics reports (Windows)

    Attach this file in an email addressed to support+forum@1password.com. With your email please include:
    * A link to this thread: https://1password.community/discussion/137063/unlock-1password-with-pin#latest
    * Your forum username: zkaps

    You'll receive an automated response from our BitBot assistant with a Support ID. Please post that number here. Thanks!

  • Former Member's avatar
    Former Member
    3 years ago

    I checked, "Integrate with 1Password app" is enabled.

  • ag_mike_d's avatar
    ag_mike_d
    Icon for 1Password Team rank1Password Team
    3 years ago

    Hello @zkaps,

    Thanks for your message. I'm sorry to hear you are having some troubles with using your Windows Hello PIN to unlock 1Password in the browser. This feature is connected to the 1Password 8 for Windows desktop app.

    Could you check the follow setting to ensure app integration is enabled:
    1. Open your browser, right-click the 1Password icon in the address bar, and choose Settings.
    2. Under the General heading, enable Integrate with 1Password app as needed.

    I hope this information helps, but if you need further assistance, just let us know. We'll be here for you.