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Forum Discussion
Unlock requires both TouchID and Watch approval
Since migrating to my new MBA, when I try to unlock 1Password, I need to use both TouchID on my MBA and double click my Apple Watch. I can't find a setting where it should be just one of the two to a...
1P_Dave
Moderator
ModeratorHello dangreen! 👋
I'm sorry that you're unable to unlock 1Password using your Apple Watch, our development team is currently working on a fix. There are a few different workarounds that exist, so that I can identify the appropriate workaround for your situation (if one exists), I'd like to ask you to create a diagnostics report from your Mac:
Sending Diagnostics Reports (Mac)
Attach the diagnostics to an email message addressed to support+forum@1password.com.
With your email please include:
- A link to this thread: https://1password.community/discussion/147360/unlock-requires-both-touchid-and-watch-approval
- Your forum username:
dangreen - Please do not post your diagnostic report to the forum. This is for your privacy and security.
Please send the entire file.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave
