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Forum Discussion

leewoc's avatar
leewoc
New Contributor
10 months ago

Unlock with Apple Watch not working after replacing watch.

Unlock with Apple watch was working fine with my Apple Watch 6, but I had to replace the watch after it was damaged. I now have an Apple Watch 9. It successfully unlocks the Mac and I can use it ...
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Kester_D_1P's avatar
Kester_D_1P
Icon for 1Password Team rank1Password Team
10 months ago

Hi leewoc - I'm sorry to hear about the trouble that you're having unlocking 1Password for Mac with your new Apple Watch.

I'd like to ask you to create a diagnostics report from your Mac so that I can take a closer look at what's happening.

☞ Sending Diagnostics Reports (Mac)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

You'll receive an automated reply from our BitBot assistant that contains a Support ID number.  Please post that number here and I'll make sure that your message gets to the right team.