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Forum Discussion
Unlock with Apple Watch not working again
For the past couple weeks, I'm unable to unlock 1Password with my Apple Watch. I get the pop-up window saying "1Password is trying to unlock. Approve with Apple Watch..." but I never get the notification on my watch. It eventually times out. I unchecked the option to unlock with Apple Watch, restarted my Mac, reenabled unlock with Apple Watch in 1Password, and it still doesn't work. Any suggestions?
1Password for Mac 8.10.50
81050025, on PRODUCTION channel
MacOS Sequoia 15.1 (24B83)
Apple Watch Ultra
WatchOS version 11.1
1Password Version: 8.10.50
Extension Version: N/A
OS Version: MacOS 15.1
Browser: N/A
I'm also having this issue. The 1Password icon is visible in login fields for a week or so and then, without changing any settings on my Mac or watch, I'll click the field and nothing pops up.
Going into System Settings, unchecking "Unlock with Apple Watch" and then rechecking it turns it back on, but then the issue repeats a week or so later.
- 1P_Dave
Moderator
The issue is intermittent and I have yet to figure out a pattern. The good news is that recently it has been working fine. I will keep an eye out for my Watch lock/unlock state and Focus state. I will report back if I am able to debug the conditions for reproducing the issue.
- 1P_Dave
I'm sorry that you're having trouble with Apple Watch unlock. Are you still experiencing the issue?
11:55 AM EST: Just checked the settings again & now I can see the 1Password setting options for the Apple Watch. I will try rebooting my Mac to test whether watch unlock is restored.
Make sure that your Apple Watch is on your wrist and unlocked, that's needed for the Watch option to appear in the 1Password app.
-Dave
I was not seeing the 1Password Settings option to unlock with Apple Watch. I started noticing this this week (18-Nov-2024). My system configuration is similar to olsharky:
- 1Password for Mac 8.10.52 (81052025)
- macOS 15.1.1
- Apple Watch 11.1
I do not have any problems with using the Apple Watch to unlock MacOS settings.
11:55 AM EST: Just checked the settings again & now I can see the 1Password setting options for the Apple Watch. I will try rebooting my Mac to test whether watch unlock is restored.
Same problem here since a week or two.
All kind of notifications for the Apple Watch work, it seems that just 1Password having problems.- 1Password for Mac 8.10.52 (81052025)
- macOS 15.1.1
- Apple Watch 11.1
Update: Sorry, forget that the macOS unlock did also not work. Found the solution (Apple su*s).
- Turn off WiFi on Mac
- Turn off "Watch Unlock" on Mac
- Shut down Mac
- Shut down Watch
- Turn on Mac
- Turn on Watch
- Turn on WiFi on Mac
- Turn on "Watch Unlock" on Mac
Source: https://discussions.apple.com/thread/255771338?sortBy=rank
GreyM1P1Password Team
If you're not seeing a notification on your Apple Watch to approve an action in System Settings, then something isn't right. 1Password isn't involved at all in System Settings, so at that point we can say confidently that the issue lies outside 1Password for Mac and is actually more to do with how your Mac and Apple Watch communicate. We've heard reports that this can happen from some of our customers, and as much as we can't fix it, it at least would explain what's happening with 1Password.
Let Apple know what you've found in System Settings (and mention that it therefore can't be a 1Password problem) and see what they say. If they offer you a solution which you find effective, could you post it here so that we might be able to advise other customers of ours who run into similar problems?
ā Contact Apple for support and service ā Apple Support
Hope to hear how that conversation goes if you have the time to report back.
