Hi, I am trying to scan a QR code for the one-time password feature on this website: https://www.paniniamerica.net/myaccount/2fa-authentication.html and I keep getting an error in my iOS app saying "Unsupported QR code".
The website specifically says "DOWNLOAD AN AUTHENTICATOR APP
Download and install Authy or Google Authenticator app for your phone or tablet", but I usually just use 1Password for all of these QR codes vs Google Authenticator.
iPhone 12 Pro Max
iOS 15.0
1Password 7.8.1
1Password Version: 7.8.1 Extension Version: Not Provided OS Version: iOS 15.0
When I say that the QR code is malformed, I was speaking about the actual data encoded in the QR code I received when I tested this site using an account I made, not the drawing you had done on it.
Just to clarify as well, I purposely altered the QR code in the image above for security purposes. It looks like a normal QR code on my browser that I was trying to scan using my iPhone's camera and the 1Password app.
Thanks for checking back. I was able to replicate this issue, and I believe I know why it happened. As a workaround, if you use 1Password in the browser, instead of 1Password on iOS, you should be able to add the QR code successfully, using the Scan QR Code entry in the 3 dot menu.
While the issue doesn't lie directly with us (the QR code is not properly escaping spaces, and as such is malformed), I'll flag this internally so we can keep an eye on this issue.
No, unfortunately that isn't it. Here's the image from the website (I marked out the QR code for security reasons). It clearly states to open your authenticator app and scan this QR code, then enter the 6-digit code below. Same as all other QR codes I scan for the "One-Time Password" function in 1Password.
Are you sure that you are not scanning the download QR code, rather than the 2FA code? Some websites use a QR code to quickly allow you to download an authenticator app, and a separate QR code to setup 2FA. It sounds like you might be scanning the first code in this case, but since you already have an authenticator app (1Password), you should be able to skip that section and go to the next QR code.
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Hi, I am trying to scan a QR code for the one-time password feature on this website: https://www.paniniamerica.net/myaccount/2fa-authentication.html and I keep getting an error in my iOS app saying \"Unsupported QR code\".
\n\n
The website specifically says \"DOWNLOAD AN AUTHENTICATOR APP
\n\n
Download and install Authy or Google Authenticator app for your phone or tablet\", but I usually just use 1Password for all of these QR codes vs Google Authenticator.
The website specifically says \"DOWNLOAD AN AUTHENTICATOR APP
\n\n
Download and install Authy or Google Authenticator app for your phone or tablet\", but I usually just use 1Password for all of these QR codes vs Google Authenticator.
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Unsupported QR code on iOS","moderationData":{"__ref":"ModerationData:moderation_data:19083"},"body":"
I totally understand your concern. :chuffed:
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Gotcha, thanks for clarifying. I just wanted to make sure you didn't think the QR code at the top here was the one in question :-)
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Hi @BareMetal23:
\n\n
When I say that the QR code is malformed, I was speaking about the actual data encoded in the QR code I received when I tested this site using an account I made, not the drawing you had done on it.
\n\n
Have a great rest of your day!
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Just to clarify as well, I purposely altered the QR code in the image above for security purposes. It looks like a normal QR code on my browser that I was trying to scan using my iPhone's camera and the 1Password app.
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OK, thanks Jack!
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Hi @BareMetal23:
\n\n
Thanks for checking back. I was able to replicate this issue, and I believe I know why it happened. As a workaround, if you use 1Password in the browser, instead of 1Password on iOS, you should be able to add the QR code successfully, using the Scan QR Code entry in the 3 dot menu.
\n\n
\n\n
While the issue doesn't lie directly with us (the QR code is not properly escaping spaces, and as such is malformed), I'll flag this internally so we can keep an eye on this issue.
\n\n
Cheers!
\n\n
ref: dev/core/core#10307 \nref: apple-5506
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No, unfortunately that isn't it. Here's the image from the website (I marked out the QR code for security reasons). It clearly states to open your authenticator app and scan this QR code, then enter the 6-digit code below. Same as all other QR codes I scan for the \"One-Time Password\" function in 1Password.
\n\n
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Hi @BareMetal23!
\n\n
Are you sure that you are not scanning the download QR code, rather than the 2FA code? Some websites use a QR code to quickly allow you to download an authenticator app, and a separate QR code to setup 2FA. It sounds like you might be scanning the first code in this case, but since you already have an authenticator app (1Password), you should be able to skip that section and go to the next QR code.
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